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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 428 Showing 8,541-8,560 of 10,863 reviews
  • Rated 5 out of 5 stars

    Lost service fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I had this hooked up I have not had any interruptions in my internet service. I thought my provider sucked but it was just the equipment they gave me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always worked and performs solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always use these, typically solid except if not on a battery backup they won't live as long but that's any electronic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed modem with more channels when upgrading internet speed at home. Decided to purchase this modem, rather then continuing to rent from cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Quality cable modem that works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem is fine, but nothing special. It does exactly what it claims to do, and I can't complain about that. I would not hesitate to buy it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff was great in helping the right modem I needed as I only needed a modem not a wireless router. The modem they help me select was best for my situation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and great customer support. The range is quite good on this unit and quite frankly have nothing to complain about.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've bought this modem for my mom to update an old modem. So far, everything is fine. A quality of steaming of internet TV much better . Hopefully, it will be this way for a long time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect modem for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a DOCIS 3.0 cable modem for my 200 MB service. This is slightly overkill but serves my needs and allows for future upgrade. All at a bargain price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great on Cox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy Plug and Play setup. 24x4 channels bonded on Cox gives s 200Mbps down and 25Mbps up. Max sure you open a chat session with customer service and give them the mac id an s/n first.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We bought the eero mesh system.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item. Solved all our wi-fi problems. With the additional pieces placed around the house, we have fast and great connections.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS MODEM

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ARRIS SURFboard Modem replaces the need for leased modems from the ISP at a lower overall cost.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Modem for a streamer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our cable modem provided by Spectrum was not strong enough for streaming capabilities. The specific modem has allowed me to stream to my full potential with no connectivity issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing with my Eero system. Would recommend this paired with Eero over any router the cable company would provide.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the router for my house. I was able to return the least one back to the cable company and save money on my monthly bill.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got rid of the Spectrum modem and their rental fee for a modem that is much, much better and more cost effective in the long run.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lower your Internet Bill

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ARRIS - SURFboard 32 x 8 DOCSIS 3.0 Cable Modem - White will help you lower your cable internet bill each month they ca=harge you to rent it each month...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredible Speed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Combining this modem with my Google WiFi router has vastly improved our wireless speeds! Such a good decision to buy. Well worth replacing our Comcast modem & router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem works like a charm the only thing is that it does not come with Wi-Fi but if you have a router it's a great modem to have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We Really Like Arris Modems!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the 400 series Arris modem (Model SB6141) before this one and just wanted to upgrade for better streaming performance. We have been impressed with the difference!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Product Worked Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My fault for not checking into it further. I needed a wi-fi modem and this is not what this is. I had to return it after I found it wasn't what I needed. But when I did install it it worked well as a router.

    I would recommend this to a friend