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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 429 Showing 8,561-8,580 of 10,863 reviews
  • Rated 5 out of 5 stars

    Money saved no sacrifice in performance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good replacement adequate coverage money well spent on equipment as opposed to a donation to the cable company

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Boosted my poor signal thru the roof when compared to the rental modem from Charter. Takes a phone call to your carrier to set up, but that took less than 20 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I purchased my own modem for my cable & it was the best choice I made. I save money all year all because I made a good choice by buying my own modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modems aren't very exciting but it works!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plugged it in and a with a phone call to the cable company it was working like it should. Not a whole lot to review with a modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its a modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, somewhat confusing to setup and spectrum had an issue seeing the modem but other than that good overall

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Arris surfboard

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Improved old drop problem with WiFi. Price is very reasonable. I did have trouble with tech support from Cox getting this modem enabled, should have been much simpler.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Does its job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In general it does it's job operating silently in the background. The indicator lights are super bright. Lights up the room at night. Would be nice to have a way of dimming them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product, even tho it was not what we needed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It turned out we need a modem that was phone capable. So this product was not the product for us. However, we did use it for a week with the NightHawk and had NO problems!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    One of the best available

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am with Oceanic Cable on Oahu. Bought this with the intent of using it to take advantage of the 300Mbps service that I was upgraded to. Sadly, Oceanic could not get it to provision. I returned this unit and exchanged it for a Netgear CM 600 which works flawlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good docsis 3.0 modem 32 downstream channels and 8 upstream. Make sure you tighten your cable connections otherwise you might cause issues with speed and connectivity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty much plug it in and it works. I bought one for my mother in law too, it was that easy. It seems like the best brand and value for a DOCSIS3 modem with gigabit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does what it should. Wish it was cheaper.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expected better performance out of this device than the 8 yr old one it replaced. Old device was a rental from cable company. But it does what it should, and DOCSIS 3.1 s/b supported for a good while into the future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good modem for moderate speeds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good router, but xfinity internet is trash compared to charter....nothing can polish the comcast off my internet

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem to add

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say I've had it for a few months and I've had no problems whatsoever. I've added it to my redesigned network when I upgraded to a larger Netgear router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though the instructions are lacking and getting into the setting could be a little easier, it works great. Once you get in and set it up to your specs your done.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wifi router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok not bad but other items are good search for good product and buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Updated modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to update my previous surfboard. This was the latest. Hopefully will get the same number of years of service as the last.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very powerful and excellent value!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall easy to setup and increased my cable speed quite a bit. Setup took 20 minutes with my cable provider (Wave), but overall easy setup.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Comcast and Arris 6190 Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is a fine router and is typical of the other Motorola based routers in the past. In general though I was under impressed as I moved from a 24 channel to a 32 channel router. My speed was actually slightly less (about 1%) on a Comcast 150M subscription.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase, to be honest Best Buy offered a great price on it, and made the curbside process as simple as possible!

    I would recommend this to a friend