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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 433 Showing 8,641-8,660 of 10,863 reviews
  • Rated 5 out of 5 stars

    modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The advise of a tech really came through on this product and avoids me monthly rental fees from TV provider.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Small bit powerful

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and distributes WiFi signals to the whole house compatible with night hawk router

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ditch xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trying to breakaway from Comcast and decided to get rid of the $11 month rental charge. Small, compact and I will start saving $$ in 8 months

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to take a chance and return all my Comcast rental equipment and invest the higher end modems and routers. This was a great purchase with "idiot proof" set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    took it to my local Comcast office and they looked at it, entered some codes in their system took it home plugged it in to all the connections and i was on-line.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Max your speeds!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem does a great job getting me the full bandwidth that I'm paying for. Installed this, to replace the provider unit, and saw IMMEDIATE improvement!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Premium cable modem for high speed communications

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works pretty much as advertised. From on-line reviews, I was made aware of the need for CAT 3 cables to get full functionality from the cable modem. I think this should be specifically noted in the products setup instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    outstanding modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Arris - SURFboard Docsis 3.0 Cable Modem works great with the eero wifi system. Don't pass this awesome combo because they work outstanding together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    meets the needs exaclty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was getting lousy service from Suddenlink. Decided to get a new modem and this one fits their protocol. Service has been great ever since.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Gets the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the small size of this modem. Easy setup and was a great price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SURFboards are the best modems I've ever used. This is my second one. The last one lasted 10 yrs. I only replaced it for the higher speed capability.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to cut costs on my cable bill and the router & modem saved me $15 with Comcast. Next step cutting the cable cord completely ;)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's compatible with our ISP requirements as we didn't want to use the one provided by them. Great sleek design with a touch of modernisation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it, save money every month.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to save $10 a month off your cable bill by purchasing your own outright. Smartest way to do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    arris

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good cable modem/router combo if you don't want to lease a modem router from your internet provider

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good little router! Bought our own router and gave cable company's back so we weren't sharing signal with everyone around us. Seems to me we have been experiencing a much stronger connection. Glad we switched to this one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surfboard modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ARRIS Surfboard worked as expected. Last one failed unexpectedly for unknown reason.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup, works great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got to get rid of the Spectrum junk standard lease modem and this unit works very well with the Linksys router I bought.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this for a while now. Seen reviews about how it fails because of intels chip malfunctioning. Have t had any problems so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router was overkill for our needs, but was advised we wouldn't have to upgrade to keep up with technology changes. the 16 channel would've sufficed.

    I would recommend this to a friend