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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 434 Showing 8,661-8,680 of 10,863 reviews
  • Rated 5 out of 5 stars

    easy to setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like most people I ve owned a bunch of routers and so far Arris is the best when it comes to cable internet I can't complain of anything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works great

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to upgrade system and this fits the bill. Works great and resets easy when cable glitches.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't have router integrated but buy a $40 Bucks one and it's gonna cost you less than buying the 2 in one piece.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Double Check

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but is made for cable, not fiber. We had fiber and didn't need it but it was recommended by the Geek Squad even knowing we had fiber....

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, I've been slowly changing my houses' networking setup from the equipment from what my ISP provided. The only downside I have is that it should've had more ethernet ports.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new modem after moving to a new place and didn't want to have to rent one. Read up on different modems and this seemed like the best option for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Had to return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone had great reviews of the product but unfortunately I had to return it as it did not include a phone jack and thus didn't work with my triple play.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this ARRIS modem to replace my modem router combo that I was experiencing difficulties with and I could not be happier with this product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect cable modem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seem to be quite a few negative reports about a firmware issue with this modem. Have not had any issues whatsoever. Mine is running 9.1.93T. Works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought the wrong item

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this, but it was just the modem and not what I needed. It was a good price for what I was getting, but returned it,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed to Boost my WiFi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just installed two NEST Outdoor Cameras and needed to boost the WiFi because of the increased Bandwidth usage. This did the trick and it was on SALE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a little overkill for my current cable internet speed but it is nice to somewhat future-proof my setup for when faster cable is available in my area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beats cable company product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works much better than the cable modem from the cable company which is 2 generations older than this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Awesome modem. It’s so good. Everyone knows this modem is the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great speed

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With 8 channels you have plenty of devices you can connect. The speed isnt bad unless youre a hardcore gamer and stream alot.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had difficulty getting it set up & had to get help from Cox; once connected, it worked like a charm

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Modem

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the Arris modem because it was approved my Comcast my internet provider. I have had no issues to-date.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does it job well

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing helps get that internet to all the places we need it to. A bit pricy, but worth it to have secured internet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice speed for an upgraded modem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went by my local store looking for a better cable modem for my home network and was steered in this direction. Pretty happy overall with it, much better connection than the standard modem I was given with my service provider.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good job

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Had to upgrade my old modem. Was getting a little old. Found this one online. Does fantastic. My ping times have decreased a bit. Lag seems less also. So pretty happy.

    I would recommend this to a friend