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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 435 Showing 8,681-8,700 of 10,863 reviews
  • Rated 5 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previous modem would lose connections. This surfboard modem has worked very well and I haven't lost connection once since I installed it. Would recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love not having to rent a modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works great. The only drawback is the bright blue lights on the display. If not used in a bedroom, the lights would be acceptable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic modem for my 2,000 sq. ft. house

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has made a huge impact on the quality of internet I'm now getting. Better than renting from xfinity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works flawlessly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no problems at all with this modem. It works well with my tri-band router, which I got at the same time. I recommend this. It hasn't failed me once.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sound device

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should. This is the second one of these I'm on now seems like a 2yr lifespan but I can live with that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to replace an older modem that had reached its end of life and was failing. All is well again with the improved signal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SURFboard gigabit cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SURFboard modems have always been good modems. Plus you will save money in the long run when owning your own modem vs renting from cable company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nothing is Easy for ME

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to contact Arris and Comcast to help me connect the modem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommended by local ISP employee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great so far! Blue lighting is pretty bright, so I have covered the front, but other than that, very pleased.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great throughput

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has an excellent throughput with the 32 and 8 channels download and upload respectively. I get optimal downstream and upstream bandwidth speeds I pay for with my ISP using this router that I never got with the provider device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problem so far. Great product. It has very bright lights on it, almost enough to illuminate the room at night. Not good to be placed in a bedroom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great if you want to save money with your cable service company instead of renting their equipment every month.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stop leasing a modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got tired of paying Comcast $10 every month for a modem. Bought my SURFboard on sale and have faster wifi now. It will pay for itself in 10 months.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the job.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use this with Xfinity Wifi and bought it so we don't have to rent a modem from Xfinity. I feel like it is hard to review a modem, when the Wifi service itself is sort of dependent on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good modem to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This proved to be an effective modem to use with my internet provider.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was needing a Comcast compatible device and I researched this because of the speed option was above minimum required for the speed I have at home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast connection and I bought this with Orbi so I can have Orbi in the room for better connection. No problems with it so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haven't used it yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An associate at Best Buy recommend that we purchased for our Florida home next fall. I gave it a 5 star rating based on the guy at the Florida Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb Modem!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced our Time Warner modem and saved 10 bucks a month! Now my son and I can watch movies, play on our computers, and talk on the phone at the same time...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Surfboard

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Linked up great to my wifi network. Too bad Optimum didn't have this in their "allowed devices"

    I would recommend this to a friend