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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 436 Showing 8,701-8,720 of 10,863 reviews
  • Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Far better than the Xfinity modem, my network goes down less often and my network throughput has increased

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 4 out of 5 stars

    Good Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good and gets the job done. Sometimes it still runs a little slow, but it is much faster than my previous one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why pay xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When told by an honest service employee that you could save money by buying instead of renting & get a better unit. DUMP the Xfinity router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am satisfied with my purchase. It takes a little longer to connect to Comcast cable on the initial power up each time but holds the connection very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy set up recomended by my internet service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, recommended by the internet service provider after a surge got my old modem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it to replace an older Netgear. Using it on 25MB Xfinity Internet Service. Have been using it for a month and so far OK, just had to reboot it once though. Not seeing any extra benefit from the Netgear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much better than one provided by cable company

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is excellent. Have not droped internet signal since installed. Combined with the LINKSYS router it provided and excellent home WIFI system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice upgrade for home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit is an upgrade from the previous unit and compatible with the new router to provide a much improved service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Saves me money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this device for a little over 30 days now and have not had a problem. However it did take a bit to setup since you have to call Comcast and we all know how much fun they are to deal with. Buy this save you money!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as it should- no complaints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Standard cable modem. I think Costco has a similar black one. Was told the number of ~channels might eventually affect traffic or bottlenecking- so opted for the one with a few more. Honestly not sure if it makes a difference

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well and saves money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem to help save on monthly rental fees from cable provider. Installed simply and only needed to contact cable company to enable connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this and router to replace companies one to stop paying monthly fee. So far no complaints. My house is 4000 Sq ft and my setup gets the job done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Internet flows flawlessly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Docsis 2.0 before this modem and it was causing major spikes in my internet. Replaced it with this and i have had consistent internet ever since.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works adequately, not as blazing fast as more expensive models or what Comcast gives you. I have several devices on my network & running Google Wifi as my network but streaming can be paused/slow at times, otherwise it's fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My 1st modem

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my 1st modem. However, when I upgraded my ISP plan to 1000Mbps, I needed a modem with 3.1 dicsis

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it to upgrade my cable modem only to find out that it has no phone line. Returned it and bought a upgraded router which solved my original issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this after visiting with the Best Buy Rep. it was very easy to hook up. The reason I purchased this was the number of channels it has.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a recent lighting strike we were in need to replace modem. We have great success and also helped with issue of connection with anywhere in the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far it’s doing it’s job .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase after I plan to used airport express. It’s a great combination . I was using SBG6580 and did not like the combo ( router and modem )

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I would recommend it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very easy to use the only thing sometimes you have to reset it that’s all but only sometimes.

    I would recommend this to a friend