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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 438 Showing 8,741-8,760 of 10,863 reviews
  • Rated 5 out of 5 stars

    Does what it is supposed to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my cable internet and my old modem wouldn't work. Bought this one and it works fine. No complaints, so far no reboots necessary.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    excellent modem for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the bomb of modems. Easy to install and immediately found my router and up and running in less than 10 minutes. With bright blue lights so I am aware everything is on and working. Never would I have imagined it would be so easy. I love the sleek white design. The sales associate was so knowledgeable and nice. She was a great help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked great but needed 3.1

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ran super fast but needed 3.1 docsis for Cox gigablast speeds. Auto configures without needed to call service provider

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WFH lifesaver

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had lots of WFH issues with dropped wifi signal until we installed this. Now, problem solves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm with Spectrum! The power cord is even decently long.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as intended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works as intended, no issues of yet. same size as the old models

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good stable cable modem with capabilities of maxing out my current connection speed. Exactly what I needed to eliminate my modem being the bottleneck.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Works Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Works as advertised! Couldn't be happier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Handles streaming 4k on one tv, streaming on a second tv, 2 tablets, and 2 phones very well. What more can I say, it does it's job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, haven’t had any issues whatsoever and very impressed but it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job. For those that don't want to "rent" from your ISP. Pays for itself in less than a year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Wish these prices would go down, given the competition out there. Overall, good product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does it's job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure how well this modem works in comparison. Read online that this modem taps into the full potential of your internet providers signal, but doesn't seem to be any faster than the regular modem Comcast would provide.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have upgraded internet you must use a better quality modem other than the provided one. Throughput will exceed what you received from provider.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Small but powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t start off well but it was my fault for not givibg my ISP the correct MAC address which is right there in plain site on the box

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product to have. Save on the pesky rental fee from the ISP. Highly recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worked great so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been performing flawlessly for several weeks now. My only comment will be that the administrative tools are very basic. I would like to get something for complete.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good modem for the price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem for the price. Would have given a better rating in the first modem I bought would have lasted longer, which was two years, and it was the exact same modem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    save on monthly rental

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't give any rating because I didn't fit the surfboard connected to my Verizon router. I think there may be a compatability issue or Verizon has a block of some sort

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem and in combo with the router i also purchased from best buy , best streaming with no lag or buffering

    I would recommend this to a friend