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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 439 Showing 8,761-8,780 of 10,863 reviews
  • Rated 5 out of 5 stars

    Same Brand

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had one like this one except it was 7 years old - time to replace. I have been happy with this brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good modem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item as described, hamdles my internet connection well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s a modem, just a modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works with Xfinity services, hopefully this one lasts for more than 3 years or I’ll look at other brands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have faster internet connection now. Returned my charter modem back and now$10 Off my bill instead leasing there cheap producing modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Basic Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this to replace our old modem that was not giving us a good connection. This has solved our problem. Hopefully it will last a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great, easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My modem stopped working all of a sudden. My husband was away and I had no clue what I was doing. The instructions were easy to follow.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem to replace the one Spectrum was giving me to use. My WiFi is so much better with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read the reviews before purchasing. This product got really good reviews and has a lot of capability. Very pleased with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works fantastic! Great Modem

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for a new house and because my older one was outdated. Works great with no streaming issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arris Surfboard Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased with the Arris Surfboard Modem. It does what it is made to do. I had to replace an older model that was giving me some trouble. Hopefully this one will last a bit longer.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Optimum stinks

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased since this was the recommend Optimum modem .. worked fine as long as optimum's system wasn't crashing every hour ..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BETTER THAN MODEM FROM INTERNET PROVIDER.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought new TV. Decided to return internet provided modem. Picture is clearer (compared old TV with old modem vs new modem).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have bought this years ago!! No more paying coz to rent and this is much better and sleeker.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works well in average size home

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced an older modem with this one and the performance is ok. Our internet connection interrupts, but I'm not sure if it's the modem or the provider. We do need a booster for the lower level of the house to get better wifi signals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem replaced a modem I had from COX. Huge improvement over my previous modem. I am now getting a much more consistent connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    arris modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its compact design makes it easy to hide. it is not a modem and router I wish I knew that .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice cable modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old cable modem die and this was a good replacement also saved us a few dollars on the internet bill

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s easy to set up and use. Better than renting out the equipment from the internet provider

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what we needed

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what my mother-in-law needed for the size of her house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice upgrade for Cable Internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem cause I did not want to pay the Cable company fee of $10 per month. this was half the cost of rental on a 24 Mo term agreement and it will handle up to 1Gig speeds so this will last for a few years

    I would recommend this to a friend