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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 440 Showing 8,781-8,800 of 10,863 reviews
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced spectrum modem with the arris modem because my Apple TV would freeze and buffer. This seems to have fixed my problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WONDERFUL! Increased reception upstairs in Garage Apartment. WiFii is in the house but couldn’t get it up there. Problem solved!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Power

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from an earlier model. With multiple devices in the house we needed more channels. This modem can handle everything we use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to set up and when I needed to call customer service they were very patient and good to work with.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Did the Job For Me!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe that I got exactly what I wanted out of this, however I also felt the price was just a bit high for what I received. On second thought, maybe I should have waited for a possible sale like after Thanksgiving?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've purchased this item 3 times now (for family members). I like the simplicity of it, and haven't encountered any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT PRODUCT FOR THE PRICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stop renting and buy this device. It is a great product and it will pay for itself in a few months. The internet quality is improved greatly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Did not work with my router

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After buying this product, I started the setup and did not work with my router. Double check if it is compatible with your router before you buy it. I do have an older router that works fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem, my internet never "goes down" unless my provider is experiencing an outage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We didn’t realize we could buy instead of renting it and so much better quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent for xfinity service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was tired of paying for xfinity router each month. Works great and reboot time is cut by 2/3 if you need to reset it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended by one of the store salespeople. Their advise was very helpful in making my decision on which one to purchase. Great pick!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem was holding me back

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a cheaper model and I was having bandwidth problems. Problems no more, this modem has enough channels for your connected home. It rocks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No brainer!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and saves me 5.99 a month the cable one. Also combined modem and WiFi routers are less secure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast enough!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Get one and save and save money from leasing one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was really not a hard choice to make! I really like this product and recommend for everyone to purchase it also! Great quality!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last modem took a dump. Bought this on and it has 32 channels! You get what you pay for with your ISP WITH THIS MODEM happy camper here

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great modem for a low price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and a strong signal. Quick on startup, highly recommended and it saves me the rental cost from internet service provider.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for something to get in the middle range and ended up with this. Woo who it was on sale so it was a win win for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tired of paying a monthly fee to rent your modem through cable? If so, then this is a great product and will pay for itself in a few months!

    I would recommend this to a friend