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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 450 Showing 8,981-9,000 of 10,863 reviews
  • Rated 5 out of 5 stars

    Nice Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice upgrade for someone who has an older cable modem and doesn't want to pay rental fees to their ISP.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Surfboard-Wow a real great modem!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best modem that we ever purchased. A real Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life saver

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saved our lives because Comcast will suck you dry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris SURFboard 32*8

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. Excellent signal strength. very good for home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great replacement for a leased modem from your provider that can save you money in the long run.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to purchase my own modem and best decision I ever made and this with the router are the best 2 for great wifi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I'm enjoying my Internet alot more now.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm enjoying my Internet alot more now thanks to this modem. Was previously using cable modem but it was laggy at best.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Buyer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought to replace the one I have as same as this one, used for about 3 year, hope this one will last the same or more

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were in need of a new modem. So after comparing the information on the box with other modems we decided on this one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy setup with Comcast over phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called Comcast since they are our internet provider and they walked me through the setup. Entire setup took 30 mins top. Really no experience needed. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High Spped!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No more buffering with this one. Makes the cable companies modem look like a whimpy school kid. This is worth every cent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality product easy to connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reviewed on line first at Best Buy.com. Local store manager matched the online price. Very satisfied that she did this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wifi

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing !! It reaches even beyond the doors of my house !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not what I needed.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well, but was not the rated speed I needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being using for a few months. Works well. Have a 3 story, 1,500 sf home. It works well on all levels.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Blue lights on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since the day it was installed the blue lights have been solid meaning the internet connection is good to go!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Price..Best Buy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product..Price..Customer Service..Love Geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modern

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so happy with this modern because help with my internet service. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and has reliable connection speeds for my 2 bedroom apartment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It was a great unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great unit, but not for me. I need one with uilt in WiFi, so I returned it.

    I would recommend this to a friend