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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 454 Showing 9,061-9,080 of 10,863 reviews
  • Rated 5 out of 5 stars

    Replaces Spectrum modem - Yay!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Product replaced the spectrum modem I was leasing. Doesn't have phone option. No issues so far.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does it's job, just a bit slow.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to replace an old cable modem and purchased this upgraded model to try and future proof my home system to a certain extent. The modem works, but is excessively slow on reboot. My system reliability has gone down, but I'm not certain if this is due to the new modem or Suddenlink. I do know that Suddenlink has experienced multiple issues lately, so I am not overly downgrading this modem based on these issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv help

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A friend put this in her house! She watching tv everyday

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great - as it should!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this and a wireless router to replace a Netgear combo modem/router that was giving me fits. Worked great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came highly recommended. I replaced my cable company modem and it was a great move to do so.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It delivers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a Netgear modem that was giving me intermittent signal with the Arris, no problems at all.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product for it's intended use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is good in and of itself. However, it would not work with the eeros system we bought and had to be taken back and exchanged for one that would connect to the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    no problems so far w/modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems so far w/this modem. It is very aggravating that you have to almost yearly keep buying updated modems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Save money on cable company modem rental

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this so I wouldn't have to pay the rental fee from my cable company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem at a great price. I would defiantly recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can not use with Xfinity wifi box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking to use this with Xfinity and you have a Wi-Fi box it will not work. Had to return to store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this device installed for about a month now. Easy installation and was online in minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have wasted $600+ on leasing my ISP's modem over the last 5 years when I should have purchased my own long ago.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get rid of your cable company hardware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great with the orbi wifi mesh system. You don’t need your cable company’s hardware.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second arris modem. My first one lasted 3 years. Wish they would last longer but I guess it is what it is. Seems to work fine.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 2 out of 5 stars

    Very fast! But would have horrendous ping spikes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would say I was surprised how awesome this was at first. I had the fasted connection I have ever had. My online gaming scores had increased etc. The issue was every few hours I had to reset the modem due to ping spikes, at one point 249ms. I returned it and picked up the 6183, hopefully it's better

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this modem works well with spectrum internet and cuts the cost of leasing a modem from the cable company

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works as advertised and just as good as the one I was leasing from Comcast. I did have to upgrade to a modem with telephone capabilities later on though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Internet magic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellent great internet signals through out the whole house new and updated modern design

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did need to call tech support and got a very helpful rep. 5 minutes total on phone to address my issue. Nice!

    I would recommend this to a friend