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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 461 Showing 9,201-9,220 of 10,863 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Needed this due to Xfinity speed upgrade

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously have the old version of this and worked fine for years. That old one stopped working due Xfinity speed upgrade. The new upgrade works fine now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good modem

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem. Much better than the one the cable provider gives us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Avoid Cable Monthly Fees

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saves me $12 a month in rental fees. Purchase pays itself in less than a year. Smart Investment!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cable Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good cable modem to replace rental modem that xfinity offers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a new modem, Internet service was very poor before we purchased this and now it is much better.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great average modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ready for an upgrade, not currently using docsis 3.0, fair priced average modem here!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Serves all my network needs. Supplies internet to my whole house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple, worked after quick call to xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 minute set up, called xfinity... replaced my xfinity modem with this once. No more monthly payment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Check ISP requirements

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good modem but you must make sure your ISP uses DOCSIS 3.0 as many now require DOCSIS 3.1.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works with Cox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with Cox Service. It saves us a lot of money on the monthly device rental price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceeds expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device was easy to set up and I feel internet capacity in my House is greatly improved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far I haven’t lost my internet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the person that helped me get the correct device

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine no problems so far the performance seems stable but no faster then my previous modem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've been living with the modem Comcast gave us and it was horrible! This give us such better service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better than isp modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great so far, got rid of the junk one from spectrum. Just wish there were more ports on the back to connect things to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely great product for the price. You cannot get a 32x8 channel bonding modem for this price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the modem recommended and so far I have not lost a connection and needed to reboot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Had alot of help from associate on picking out the right one for my needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good cable modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using it for Spectrum cable and have had zero problems so far. Been using it for a month now. Cable tech said it was a very good brand.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’d recommend it, however wish I spent a little more and got something nicer? It definitely does the job, just not the best!

    I would recommend this to a friend