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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 466 Showing 9,301-9,320 of 10,863 reviews
  • Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always recommend using these over your ISPs. They tend to give you the cheapest crap they find out of their truck seat and call it done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Supports every type of online gaming/streaming I do. Never have any local network issues.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    NOT WHAT EXPECTED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I GOT A NEW BOX FROM SPECTRUM THAT WORKS MUCH BETTER THAN MY OLD ONE SO RETURNED THIS TO BEST BUY NOT NEEDED

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    excellent modem 32x8

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great cable box modem replacement when adding a big boy wifi router to it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced our old Modem. Internet is Faster!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best advice we have received from a Best Buy associate!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very simple setup and love that it’s not a big and bulky piece of equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As of so fat seems to stream well and I dont have to rent from comcast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy installation. Works well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to install with my router. Seems to have a great connection for my internet needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade from our cable one provided modem. Definitely worth the purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As Expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to upgrade from my Cox router and to use with the Velop mesh network from Linksys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesomeness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item for a close wonderful smart beautiful friend. AND THEY LOVE IT.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used for a while but once I changed internet providers could no longer use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's served me well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for a month, no issues. My iphone gets crappy speed, but it could be due to COVID demands on networks, i don't know.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not for high speed/bandwidth connections

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a decent modem for day to day household wifi activity. But it was not that helpful since I started working from home. My internet provider increased the speed/bandwidth and this modem was unable to handle it. So, I disconnected it and started renting one from the cable company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good unit for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a little tough to self install for a beginner. takes a little care in reading manual

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great signal

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t sure what I needed but went in got help and WiFi runs smoothly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, just ISP issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem, only problem was getting ISP to accept that it would work on their network, which it does, and better than the one they had me using.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like the modem we purchased.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I like the ARRIS - SURFboard DOCSIS 3.0 Cable Modem - White we purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace my DOCSIS 2.0 modem. Works great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good surfboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to up grade my router from the cheap one they issued me from Comcast, this one kicked it up a notch and does the job and I’m happy with it

    I would recommend this to a friend