Ultimate Upgrade SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 467 Showing 9,321-9,340 of 10,863 reviews
  • Rated 3 out of 5 stars

    Works but wifi coverage is not great.

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speed is good but Wifi range is not as good as our previous, very old, router. You would think wifi range would be better in a brand new router, but we had to put in extenders to get good coverage which we hadn't had to do before. Set up is easy enough but if you can afford it, I would go with a separate cable modem and a good wifi router.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Solid and Dependable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My office is in my home and we count on this unit daily. Works well and stable all the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem makes our internet connection so much better. So happy with our purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommended

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great investment to make. Highly recommended haven't had any problems what so ever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has helped to boost our Wifi throughout our whole house. No more "buffering" in our home!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Value

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem if only connecting one device, will need a router to connect other devices so you will have a DHCP server.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Price! Excellent customer service. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    replacement modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    upgrading from an older version. comcast didn't want to support the older one I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best modem we have ever had. We have a 3000sq ft house and it works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It does the job beautifully

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have Cox internet service. This is the brand that they recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it to upgrade our previous modem. So far the wi-if’s been a lot better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t need. Internet installer told me that this modem isn’t as fast as advertised. Order the next size up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This worked well with our Eero system. Now we have solid wifi and no one complains!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works well

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well out of the box. Xfinity did not recognize it automatically and we had to call them. No fault of ARRIS.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why pay the cable company

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only way to go. Why pay the cable company a monthly fee for there junk modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better and cheaper than internet providers

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product have been using for a couple yrs no problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris. Surfboard 32 x 8 Docsis 3.0 cable modem-whi

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my modem, works perfectly so far, I bought the white color, which I prefer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris is the best cable modems.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service from Best Buy. Made the purchase very easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast reliable cable modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it at the recommendation of Best Buy associate! I'm very happy with this purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced our comcast router with this and this router does a much better job.

    I would recommend this to a friend