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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 469 Showing 9,361-9,380 of 10,863 reviews
  • Rated 5 out of 5 stars

    Ownership

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Money saver, because do not need to pay for a company product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always use arris and never have problems it’s says enter a review

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent had any issues with this particular modem. Great deal on the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Router

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent router that work with Xfinity to avoid monthly lease charges

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Impressive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is really impressive and even the Time Warner company rep who was over to install was impressed by its functionality Bit costly, but good buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not that expensive and does everything you want this worked perfect for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this router, worked great and strong functionality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Surfboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the product went on Sale, we decided to make the purchase, and upgraded our existing modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Inexpensive. Does the job. I can't complain. I've trust this brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem it beat paying 10 per month to rent it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very happy with the product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this purchase is strongly recommended, meet the standards and very good quality

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to call and have the service provider activate or something on there end because at first it didn’t work but after that it’s been good

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Loved the curb pick up, Did not like return policy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am new in town. Someone recommended that I try Best Buy. Evidently, I was 5 days past the return date of 15 days, 9 of which I was on vacation. They would not take back this modem. We decided to go with the cable company’s modem as we were having a lot of internet issues. I am a very dissatisfied customer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome connection. No problems integrating with Spectrum. Consistent speed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xfinity hates to see a person to quit renting their stuff. Love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to connect.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pairs well with Net Black Hawk Router for extended range wi-fi.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 3 out of 5 stars

    Had to have it replaced within 2 weeks

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to set up but I had to replace it was within two weeks hopefully this one last

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome modem. It allowed me the speed I needed from my internet provider. Too bad there's no other color

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked for what I needed it to work. Was expensive though.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Outstanding modem!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is top notch and you will get your actual internet speed,the one we prior was from the cable company and we had to pay 10 bucks a month for using it! So if your looking at this modem buy it, I highly recommend it.Pays for itself.

    I would recommend this to a friend