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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 470 Showing 9,381-9,400 of 10,863 reviews
  • Rated 5 out of 5 stars

    Very fast modem!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my old modem to this modem and it is a world of a difference

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this modem to match with an arris router. No issues, signal always strong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked out great for me

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spectrum. Paired this with 2 google WiFis. Everything has been great

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 2 out of 5 stars

    Died in less than a month

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally, this modem did really well and replaced an old Netgear modem that had died on me after years of having it. However, didn’t even have it a month before this one died. I may just have a faulty one but this experience is making me stray away from this model.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Ok modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's faster than the one spectrum rents but it only has one ethernet and takes FOREVER to boot!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Faster speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster speeds but constantly have to reset modem and router to function properly.. kind of a pain

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Arris SURFboard Docsis 3.0 Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great. But sometimes it loses its signal. I don't know if it's the modem or Comcast. My bet is open Comcast. Wish it had telephone capabilities.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Stupid Comcast recommended this modem!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this at the recommendation of Comcast and have to say this offers absolutely no performance increase over the cable modem it replaced. In fact, reboots are dog slow now. I really think this is a piece of doo doo, but it supposedly offers an upgrade path that my previous modem didn't. Sadly, I think Comcast gets a kickback for every one of these modems sold.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has greatly boosted my internet performance. I would highly recommend this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much Better Than Carrier Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very glad I grabbed this. My internet is way more stable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got tired of paying rent from c as ble company, so I bought my own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, not constantly having to reset. Previous iterations didn't seem as stable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good . has a good signal. highly recommend .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Router review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is okay, not as far range as thought. The router fair price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem to save me some money on my cable bill!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my brother for his internet. No issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well satisfied with my product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very satisfied with my purchase. My husband and I have used Best Buy for 51 years!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Working Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Working great. Using with Google WiFi and working great so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Didn't need

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again, bought the wrong thing but i guess it worked out well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    doesn't seem to slow the comcast internet at all, does it's job.

    I would recommend this to a friend