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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 473 Showing 9,441-9,460 of 10,863 reviews
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and met all my needs for my condo square foot coverage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Improved wifi dramatically

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from from having poor quality wifi to have 5ghz and excellent wifi coverage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has great coverage and works just as advertised

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Never used it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually returned this product only because it would not work with my cable TiVo boxes due to Atlantic broadband. My TiVo boxes would not work unless I used Atlantic broadbands modem. If you don’t use the cable TiVo boxes it probably would be fine. The Best Buy rep recommended this but was unaware of the TiVo box compatibility issue with Atlantic broadband.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Updated my modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Updated my modem for better quality. No more rebooting old modem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It might seem a lot for the price but it pays for itself in the long hall.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far internet speeds using Comcast Xfinity have not been much faster than had been promised by Sales folks at Best Buy

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Especially if you have a lot of people or devices using the internet at the same time

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Works Alright

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it does work it’s super fast but it’s been pretty spotty and won’t work as often as the old one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Meets my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as needed. Meets my needs and expectations to provide the necessary coverage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product worked perfectly. Never drops connection to internet would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New modem with Orbi system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big upgrade from the model provided by Mediacom communications.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Modem

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sleek and dependable. And powerfull.. Slim and boost power

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, I would highly recommend this to my friends and family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Working well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new modem replaced the rental one from COX cable which did not work at all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a super fast modem with amazing capacity! It has 32 channels down and 8 up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product worked flawlessly. Great buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better modem made my connection get the most of bandwidth from my provider.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy staff told me what I needed, inexpensive and it works like a charm!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just plug it in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems, worked straight out of the box. Wish they would include the serial number in larger print so it is easier to read.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great,easy set up ,good quality Would have been better if it was in stock in the black color,the white stands out against the rest of my set up.

    I would recommend this to a friend