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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 477 Showing 9,521-9,540 of 10,863 reviews
  • Rated 5 out of 5 stars

    Works well and didn’t require much to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales associate did a good job of pointing me to the equipment I needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    arris surfboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thanks for your help, great board. I received fantastic customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Up grade from my old modem doing great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice got help at the store in Gulfport

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed this for my WIFI and it works fine, as described, Thanks

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is better than the one it replaced. Install took too long and not yeah challenged friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great brand

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to replace our old one how this one last as long

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and needed item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son uses these items for his technology and very much needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works just fine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In fact, I've owned a number of Arris modems and all of them have been great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A quality product bought at Best Buy. Really satisfied with this product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem has worked well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For most part my wifi has worked well. Sometimes it hesitates to connect at first. Not sure if it's my modem or router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No problems like my last one!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never loses the signal!! Nice compact design. Very happy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great reliability

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to replace old modem, this modem is far superior than my old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem for faster Wi Fi. It has made my wi fi Home system faster.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great modem so far ,,had it about a week. putting out a great signal

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Comcast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't get it to work with Comcast. I suspect it's a Comcast problem but I returned it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need good modem for COMCAST high speed internet that’s the one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good option if you are hard wiring or using your own router device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were great WiFi works perfectly throughout house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great strength and meets our needs with 2 teenagers that have many devices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surfboard router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router with Shield protection is great. Saves money since I dont have to rent one from Spectrum.

    I would recommend this to a friend