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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 486 Showing 9,701-9,720 of 10,863 reviews
  • Rated 5 out of 5 stars

    Great modem for the non tech savvy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely a great choice if you're in need of a doccis 3.0 router. A+

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for my internet. No issues with connecting router too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work well although speeds are no different than my old modem

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent for its use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not necessarily a fan of the lack of ethernet ports, but it gets the job done.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had previously had an Arris combined modem and 2 port LAN router. I wanted faster speed and 4 LAN ports. So I bought this to use with a Netgear 4 port and Wi-Fi router, After performing the hassle of changing passwords, speeds were SLOWER and service more spotty (I have lost service to my caption phone twice in yht last 3 weeks). Better to buy a single Arris 4 Lan modem if you can find one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great router and modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent!!! Product thanks a ton!! Tried several other devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will be great when TWC SWO adds it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is too advanced for TWC SWO right now, can't use it right now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am saving each month due to not renting a lesser quality moden.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really good ! My cable service has worked so much better !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, good quality and good design ....

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This product works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to say about a modem...just plug and call ISP...the rest is a matter of time....very long waiting time...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use this modem with our local cable and are very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far havent had any issues with connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far haven't had any issues with connection and no disconnect issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Modem out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saves me the $11 per month charge to "rent" a modem from Time Warner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised, good product although I wish it came in black.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 2 out of 5 stars

    Meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read reviews on this before purchasing and looked like a great choice. Then after I installed and activated my internet went really bad. The latency on this modem is really bad. Not good for gaming or streaming videos. Only good thing I can say about it is that it does increase mbps by like 12% at least for me. Had to return.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it to eliminate the fee from renting from cable services..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is okay not yhe best just okay ya feel ke

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems at all. Easy to read display lights. Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to lower my cable bill. Great modem for streaming

    I would recommend this to a friend