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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 489 Showing 9,761-9,780 of 10,863 reviews
  • Rated 4 out of 5 stars

    Great for it's price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We upgraded after having too many devices on our old Modem. Everything we needed. Great value.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    the go-to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Motorola surfboard modems have been providing an excellent replacement to our ISP clunky overpriced garbage for years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and helped resolve my problems with my printers

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son suggested this modem and so far it has greatly benefited our wifi quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product so far, nothing special but works as it is expected!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this for streaming and I have no issues since I bought it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Fantastic range.good Stable connections!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It is a good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all the modem has worked well. The connection to my router has been very good.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 1 out of 5 stars

    Modem will not get gig speeds on XFINITY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my Comcast internet plan from 250mb to 1 GIG. After performing that upgrade, I got this modem because it advertises 1.4gigs of speed. However, since it is DOCSIS 3.0, it cannot use Comcasts 1GIG service. A Comcast tech just informed me that I would need a DOCSIS 3.1 modem to achieve gig speeds. Comcast finally came to this resolution after 21 days. Go figure, Best Buy's return policy is 15 days. This item should advertise that it cannot reach gig speeds on Xfinity's network. What a waste. Now I have a $100 paper weight.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Worked well for application

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well for application. Same modem as Time Warner uses without the monthly charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did my research

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly rated modem. It was an easy choice when it went on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it for the Price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely get this modem. Has 32 channels, future proof.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast reliable cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased. Easy installation. Goes great with my new router

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great modem!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem! It has intel inside so much better product than my previous one!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was upgrading wifi speed so this modem is what I needed for now, with additional upgrade options for later

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just happened to need a modem to get internet in my place. This equipment works just find and its great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    acceptable

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    recommended for users who have an internet service of less than 300 mb / s

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It was ok for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is working ok wish the signal picked up further then my living, my room is literally next to my living room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very fast very reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I havent had any issues with my internet since purchasing this item

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well a little over priced. but cheaper than paying the internet company

    I would recommend this to a friend