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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 490 Showing 9,781-9,800 of 10,863 reviews
  • Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good product and a good value for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup, use, but had to call cox withvthe mac address.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sweet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better stream speeds than I had before. So far so good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works wonders

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    highly recommend it. u pay for the quality. so worth it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only have had to reset it a few times. Not sure if it was the modem or router that was slowing down.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little difficult to set-up but once set-up it works well. Overall - solid.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small footprint, works fine, although I don't really notice a speed difference from the prior end-of-life model I was using.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast setup. Fast internet!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to stop renting equipment and couldn’t be happier

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy set up. Great speed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an upgrade to out existing modem after our service provider said we were not getting our optimum speed based on an outdated modem. This was easy to set up and boosted our speed right away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to contact carrier to get it working but was an easy process

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY GOOD WORKING

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY VERY VERY GOOD SERVICE AND EXPERIENCE AND EXCELLENT

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ARRIS - SURFboard DOCSIS 3.0 Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the ARRIS - SURFboard DOCSIS 3.0 Cable Modem and a NetGear Nighthawk AC2300 Dual Band WiFi Router from Best Buy. The router was defective, and I exchanged it for an identical router. When both were installed, the Ping is 40 ms, the download speed is 48.07 Gbps and the upload speed is 31.75 Gbps. I'm paying for Cox High Speed Internet, and the speed should be much faster.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does what it supposed to do and gets rid of monthly fee!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good with out any disconnection, never had any issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the perfect fit I really recommend it for everybody

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great purchase. Would recommend !!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    okay, but could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great choice, but I found a better unit. i used my internet modem

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It is working a lot better than my previous modem.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not top of the line, but it seems to work for my household. Lags a little playing pubg.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's worth it to not have to pay the cable provider $10/month.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modeen does a good job and saves money on my cable bill

    I would recommend this to a friend