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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 493 Showing 9,841-9,860 of 10,863 reviews
  • Rated 5 out of 5 stars

    Awesome improvement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for our needs could use a cat 3 hook up Rj45

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so glad that I brought this I needed a better modem

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is adequate. Not great, not bad. I have not had it long enough to have a more complex opinion.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for your home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to boost for my WiFi this works out great..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job I bought it for and then some. Have not had any problems since hooking this modem to my system.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Unsure of the problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is compatible with Comcast/Xfinity internet. However, since installing it we have to reboot every few days. Sometimes the reboot doesn’t work so Xfinity has to send a restart signal. Unsure if this on going problem is equipment related, but didn’t have this problem nearly as frequent when renting Xfinity’s modem.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still waiting for xfinity to come and assist with set up so will have to delay full review.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, however, it would not work for our needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good modem. This is Arris's top of the line modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Bought it to replace a slower model.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price it was ok but if you want something better you should look elsewhere.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    it will save you when you need

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good modem, the only downside is not having wifi.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Time to think and maybe it is better to stay with spectrum modem then to buy one for yourself

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good color. Effective and efficient. Great quality

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    did not last a year

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris did not even last a year and it already has been having frequent disconnection time. Really was disappointed. Had to buy a new one a month ago and instead settled on getting a netgear modem. Have not yet experienced any downtime of our internet.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great way to stop paying cable modem rental

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i wanted to cut my cable bill down. Will pay for it self.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tired of renting the modem, so I bought one instead

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price is right totally recommend to friends and family

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    modem

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem provided very good reception and was a good gift.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful product, just didn't work with my router.

    I would recommend this to a friend