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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 497 Showing 9,921-9,940 of 10,863 reviews
  • Rated 4 out of 5 stars

    Good cheap modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a good modem if your speed is not over 150mbp.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not sure if this was the one to get.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old modem was fine till I was forced to upgrade. This modem is okay. My internet has been spotty. Not sure if it's from this or from the router, xfinity or all of the above. Lot of bad reviews but don't let it scare you. It's a modem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This seems okay, but I had higher expectations. Still have to reset my internet too often.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though this had the best rating, it does not support the speed at which my xfinity contract provides. I have to return it, and get a powerful wireless cable modem to replace it. It seemed like a great deal considering xfinity charges $10 a month for theirs. For general internet use it is fine, until it slows down and I have to reset everything.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sick of paying $10.00 a month to rent a modem...well worth buying your own modem, more options !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Working well

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I bought the modem it is saving me money from cable subscription

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    have not set it up yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll let you know once I do! Its still in the box.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought two. I don’t know why I must keep typing here. I can’t say what I want. Grrrr

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our last modem was about 10 years old and kept losing signal! This one has been great so far!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far, so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm content with the modem. However, not certain if new router is now the one causing poor WiFi.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can handle reasonable amount of bandwith. Would purchase rather than rent from cable company.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was longer than expected but Cox Communications may have contributed to the delay.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a little slow booting up the first time. Other than that it works well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Working good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working ok. Haven't used it long enough to have a strong opinion.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Improved our WiFi throughout our new big house, great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. But My internet speed has been up and down. Not sure if it's the modem or router.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works ok wish I would have went with the netgear

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comes in and out at times. Wish I would have went with the netgear.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Arris modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good, sometimes it lags, but overall I'd buy again

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    cant give review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was recommended by the sales person but was unable to use for my set up, I needed to have the one with voice. It probably would of worked great but yes I do still have a home phone so this one doesn't have voice as an option and my home phone would work with this modem. so I cant recommend.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for up to 1gbps speeds. No docsis 3.1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No docsis 3.1 means this will eventually top out for available speeds as services become faster and faster. Probably compatible with more providers due to 3.0 though.

    I would recommend this to a friend