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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 499 Showing 9,961-9,980 of 10,863 reviews
  • Rated 4 out of 5 stars

    Just OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it has been fine. I would like it to have a power button and better directions.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic modem. Able to keep up with our house full of streamers and gamers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good basic WiFi cable modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very basic instructions included but gets the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a same model prior and broke down. But new one works fine as expected.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem has been working so far.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No comment at this time as only had the modem for a month.

    I would recommend this to a friend
  • Cons mentioned:
    Lag

    Rated 1 out of 5 stars

    Do not buy, this has Intel Puma 6 Chipset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Intel Puma 6 Chipset is what powers this modem. The chipset is the subject of several lawsuits due to its known, and acknowledged by Intel, issue of latency spikes. If you video chat, play games, stream, or require consistent internet without buffering or lagging I do not recommend this product. I returned this modem and upgraded to the Arris Docsis 3.1 model SB 8200 which does not have the Puma 6 chip.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with my new internet provider and saves me the monthly rental fee

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works , but lacking features

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    budget mediocre modem , for 50$ you wont be getting the features or quality but it works

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Fast internet connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connect very easily to the internet and not to big

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm fighting lousy internet service and slow connectivity. I think this may have helped.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does what it's supposed to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seem to have a lot of problems with networking products - hopefully this one isn't the same.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Seems to work good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old modem was not giving me what I was paying for. This one work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great if you have comcast blast wasn't going to upgrade but Comcast made me upgrade

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Must have for higher bandwidth.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Depending on your internet provider, it's required for high speed internet.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Gets me the stated speeds - works perfect.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really quite simple -buy this and pay more up front or you spend easily 3x that amount through your ISP with their bogus monthly fees. Worth every penny!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arris modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than Time Warner's surfboard modem/router that's always cutting out .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't have encrypted WIFI. Don't have any problems with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Had to return it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work with Cox Contour 2 xxxxxxxxx xxxxxxx

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price and good quality no issues or complaints, gets the job done.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Fast connection and speed. I would recommend it to a friend.

    I would recommend this to a friend