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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 500 Showing 9,981-10,000 of 10,863 reviews
  • Rated 4 out of 5 stars

    Good price, average quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a new modem, there are better options

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it supposed to, no issues and is approved for comcast 200meg service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far, so good!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has sped up my local WiFi quite a bit. We have gotten a boost since installation.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mediocre

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ups & Downs It works, but honestly my Spectrum modem was better. Kinda feels like I downgraded. In the process of setting this modem up, my router started acting up. Whether it’s the modem’s fault or not, it just seemed to make everything worse.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We upgraded because our ATT model couldn't keep up with us. It's working well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does what it’s supposed to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it’s supposed to and that’s the reason I purchased it .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good modem if you need to use it via USB cable but it's not wireless

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    easy installation and cable swith over

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got rid of the monthly fee for rental on their modem...will pay for itself

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and set up was easy. That is a big deal as we get older.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Higher Bandwidth.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need this if if you using high bandwidth package. Support 300mps.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Don't pay Comcast for service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great item and the through put is much better than one they provide

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Free of the cables extra stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can not control much but I don't need that monthly charge anymore.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better Speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went with this modem because my old one was no longer performing well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Returned

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not useful for my installation so returned to Best Buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant on this purchase to replace my old router. This is a must buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ideal for 4k and all digital media. Best brand for all entertainment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem does its job but I've lost connection a few times and had to restart

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace cable modem. Works great and no more rental fees. Woo-hoo!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are a few interruptions in service but overall a fine product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Return back to store

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return it, didn't work for what needed it for

    I would recommend this to a friend