Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 510 Showing 10,181-10,200 of 10,863 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Perfect

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This surfboard cable modem has worked perfectly and we are happy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Purchased modem-only was returned

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't fully what I needed: a combo modem+router .. this was a modem only. I returned it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem haven’t had any problem.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem holds all my tech aj recommend a great modem for me.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I'm sure it is a good modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm sure it is a good modem but we couldn't get it to work with our cable provider so we had to return it. Found out our cable provider gives modems free of charge.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Just buy it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy setup and worked flawlessly. I'm so glad I bought it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    One of the best on the market!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is indeed the fastest on the market. Swift streaming!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Wouldn’t buy anything else.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, a lot better then other brands. I would buy again!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Solid modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast modem but wish hit had more ports. I added external ports

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not as good as my original Cox router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    According to all of the reviews, my internet speed download and upload should have been faster. Now that I returned my rented router to Cox and installed this one, my speeds are slower...

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s not what I wanted

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great if your just looking for a modem to get out of rental fees but you’ll need a router with this one. I prefer modem/router combos to save space, time and money.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Returned before using

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This contains the problematic PUMA chipset 6. I'll give it a 3 star review just because I didn't bother using it. I would go for a CM600 instead.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    SPEED!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Updated my plan and needed more speed. Wow what a difference.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set it up and signal is strong throughout the house.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Won't work for spectrum

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only reason im given it a 3 star is because spectrum runs 3.1 so i will be returning this spectrum does not support this..

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable product that is easy to set up and use. Thank you!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Doubled my speeds

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My speed and doubled but firmware still needs work. I get long ping hops every few attempts. 1ms 2ms 1ms 2ms then it spikes to 30ms and as high as 120ms. Stick to the 6183 if you can

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Connected easy to wifi great modem and spectrum

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average modem

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an okay modem it worked well but not for the capacity I needed it to work. It's better to choose a more expensive option.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was a reasonable price and works well. thumbs up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best cable modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best cable modem that will work with Spectrum.

    I would recommend this to a friend