Customer Ratings & Reviews

Bought this at the same time I bought my WiFi router. Seems to work well. No complaints.

Product works well, but was unable to use the product when I switched to FIOS. Only works with other internet cable systems, as described on the box.

It is a great modem that you need to work with Cox. If you must use COX for service this would be an option to connect.

Every few days this modem looses internet connectivity for no discernible reason (i.e. no power or ISP outage). The modem's lights indicate it is functioning and is connected to the internet but it has actually lost connectivity. After I unplug it, wait a few minutes, and plug it back in it reestablishes connectivity. Two-three days later I have to repeat the process. The modem is only three weeks old and is already unreliable.

This is a good modem if you are looking to keep within a budget but you still want to connect multiple devices to your internet service.

I am not sure if it can handle what it is needed for. I think we should have may be a stronger one.

I went to Best Buy and asked for a specific modem because I needed it to be compatible with Comcast. The associate brought this and said it would work and solve my issues. I told him I was concerned and he kind of pushed it on me, he said he had the same thing and it works great. Unfortunately for us, it doesn’t do the job, we keep losing internet signal. We notified Comcast and they said it’s our modem. Then covid happened and now that we can actually go to the store, I can’t even return the item.

It was easy to set up however going by the instructions in the paperwork did not do the trick for some reason the laptops we own would not recognize the wifi , I eventually got it up & running but now it won't connect with my printer, UGH still drops connection every so often but nothing like it used to.

The issue with this cable modem as I was told by the Cox technician is that since this is a retail modem they don't give full access to cox. Meaning that any upgrades it needs will never get it from cox since ARRIS doesn't grant Cox full access to the modem. It also didn't report in ever 2 to 4 hours like non-retail versions of the same modem. So don't be surprised if you have issues with this going offline on a weekly basis.

This was a great product until it quit work after about 4 months

This device is not as fast as I hoped. Streaming speed is sometimes smooth however at times it cannot handle a mere 5 devices.

Even though we were told this works with fiber optic cable there is no connection for that feature.

Nothing bad to say about it. Nothing really to noticeably boast about either.

it worked fine but was not compatible with the cox cable gigablast so I had to return it and bought a copier/fax machine

I purchased this cable modem knowing that Best Buy carried xfinity approved hardware, I get home set everything up it's all good, I go in to my account and want to restart it after I have provisioned it and it says this modem is outdated. Best Buy needs to keep in stock what is currently approved by xfinity not what was approved by xfinity.

Got this to replace previous model of Arris. No significant change noted in performance. Internet connection drops intermittently.

This Modem is prone to Packet loss and higher latency due to the Intel chipset used in it. I got a NetGear CM600 to replace this the problems went away. Examples 1. play Gears of War 4 on Xbox One it would say my ping was about 32ms, put in the NetGear CM600 went down to 22ms. 2. when visting web pages it would not load fast or stall.

Worked good but once I switched to FiOS this became obsolete

I bought this hoping for a simple solution for home internet. The setup was confusing so I decided to go with another product.

It’s alright, not the best but you get your money’s worth I guess. Wouldn’t buy again