Customer Ratings & Reviews
- Model:
- SB6190
- |
- SKU:
- 4600801
Customer reviews
Rating 4.7 out of 5 stars with 10863 reviews
(10,863 customer reviews)Rating by feature
- Connection Quality4.6
Rating 4.6 out of 5 stars
- Performance4.6
Rating 4.6 out of 5 stars
- Setup4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Does not work with Comcast in Florida!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with Comcast in Florida!!! They don't offer 32 channels but it will not work at all. Spoke to Comcast numerous times to try to get it to work.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t know if it was good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it because optimum said it was compatible. However it doesn’t work with optimum voice so had to return it.
No, I would not recommend this to a friendRated 1 out of 5 stars
ARRIS - SURFboard 32 x 8 DOCSIS 3.0
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Under 2 years this modem died on me. Now I have to drop another $85-$90 on another product.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t recommend.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Starting to act up and I kept have to restart it. Already ruled out router and device.
No, I would not recommend this to a friendRated 3 out of 5 stars
Can review once I’ve used it. Not at this time.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not used it yet. Can not evaluate at this time.
I would recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't do what it was supposed to, and I returned it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work with my net gear night hawk after the associated from the storm told me it will work but it didn’t
No, I would not recommend this to a friendRated 1 out of 5 stars
Not compatible with Xfinity
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get this modem activated with Xfinity even though it says i could on the box
No, I would not recommend this to a friendRated 1 out of 5 stars
Puma chipset. Avoid at all cost
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Puma chipset. Avoid at all cost. No amount of patches and fix a physical hardware problems
No, I would not recommend this to a friendRated 1 out of 5 stars
arris surfboard 32x8docsis3.0
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.COULD NOT GET IT TO WORK. comcast is my provider. was goining to return it . missed the deadline.
No, I would not recommend this to a friendRated 1 out of 5 stars
1/10
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a terrible experience overall had two of these go bad in 9 months.
No, I would not recommend this to a friendRated 1 out of 5 stars
bad warranty, bad modem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 years warranty that doesn't work! dead modem will not buy it again....
No, I would not recommend this to a friendRated 1 out of 5 stars
Avoid
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This defective garbage unit comes with Puma 6. Avoid at all costs.
No, I would not recommend this to a friendRated 1 out of 5 stars
DID NOT WORK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product did not work. Even registered the MAC with the cable company and still did not work
No, I would not recommend this to a friendRated 1 out of 5 stars
Returned
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned item. I need a modem and router combination. Got the Arris combination product and it is great!
No, I would not recommend this to a friendRated 1 out of 5 stars
Buy something better.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not work. Called foreign customer service and no help. Returned for Netgear equipment.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not for Grande cable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told would work by Best Buy tech that it would work with Grande Cable,got home wouldn't work, took back and got refund.
No, I would not recommend this to a friendRated 1 out of 5 stars
Cannot upload faster than 6mbps on Xfinity Gigabit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a DOCSIS 3.1 modem. It really matters. It is not compatible with Xfinity Gigabit.
No, I would not recommend this to a friendRated 1 out of 5 stars
Crappy Modem
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work for me. It kept rebooting arbitrarily. Had to return it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Lasted 5 months and died no lights
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked sometimes but kept on dropping from the router Starting to wonder about some of the products made in China
No, I would not recommend this to a friend