Customer Ratings & Reviews

This was a slight upgrade from my last modem that was DOCSIS 3.0 It was easy to follow the instructions using the app, the worst thing about the setup was my ISP entering my modem information wrong multiple times (shocker). It hits gigabit speeds no problem and helped me confirm that my ISP is the issue, not the modem.

It works. wish it wasn’t so expensive. Hope it lasts longer than my last arris which almost made 10yrs

Ihave usually had a router/modem combo, but I decided to talk with one of the employees at the store about my options and what was the best for my family. They recommended separating them so that we can upgrade each separate piece as needed. After using the router for about a month, it definetly does the job and more. I have had no issues at all and my internet has been nice and speedy.

Xfinity recommended this modem on their site so I didn't want to rent so I went for it. Xfinity installer had it going in no time, fast speeds every thing was fine till we had a storm. I lost internet found out one of the 1-Gigabit Ethernet ports stopped working. I called customer service(Arris) and they sent me out a new one. I hooked it up and have had no problems since. No drop connections, fast speeds of 250 or higher.

I returned the ARRIS Surfboard SB8200 because it was more advanced than what I needed for the internet speed I currently have with my cable provider. The modem itself is high quality and clearly built for much faster plans, but I couldn’t fully take advantage of its capabilities, so I chose a model.

I was about to dump Spectrum which i get ONLY internet from. (overpriced cough cough) as it seemed to be subpar. So i thought I'd replace my cable modem, this one had good reviews... and WOW what a difference! Setup was pretty straight forward.

good speed....good performance....would recommend.

Love it, got rid of my old crap ,no problems with this one.

Replaced my Spectrum modem with this and magically I have decent speeds now. Super easy setup and worked beautifully with my eero mesh. Wish I wouldn't of waited so long. The hardest part was getting Spectrum to switch over on their end.

Spectrum cable tech support recommended this cable modem to us as the most reliable unit. So far, the unit has worked well at our subscription level of 400 mps with only a couple of times (over the past 7-8 months) where we needed to reset the unit. Previous cable modems included Netgear cable modems which were also fine, but were more prone to needing to be reset from time to time.

Easy to setup, never have had a problem with it, even after power outage, super fast

Basic, functional and reliable. Easy to install and easy to use. Took 10 minutes to setup... 7 of those minutes was on the phone with the ISP to get the new MAC address setup.

Great product and easy to install with Xfinity. Recommend this to those looking to own versus leasing from cable companies.

I love this modem. Very easy to set up and provides blazing speed to my mesh network.

Upgraded modem for higher speeds at home, easy set up (except for the ISP provider), and excellent performance

Easy setup, and it performs flawlessly. You get up to the speed you pay your internet provider for.

Very fast and reliable. Highly recommend to anyone with small house or business.

Huge upgrade to my old modem. Great speeds and ridiculously easy to set up

4 weeks in, and everything is great so far. I bought this to replace an aging (approximately 5 years old) sb6183. Setup was easy, following the web instructions. If I had called customer service, I'm sure my ISP would still have me on hold, lol. The SB8200 is from Arris, a company that makes dependable modems that just plain work. This little thing works great alongside my wireless mesh system.

I purchased the Arris SB8200 for Xfinity Gigabit Internet service as they have a deal for two years for the same price as the 400Mbps plan ($69.99). So in order to save almost $15 a month I decided to buy my own modem to replace my aging Motorola (Arris) SB6141. My SB6141 netted me 259Mbps down and 35Mbps up on my previous plan of 400Mbps down and 35Mbps up, which is great for a 8x4 channel Docsis 3.0 cable modem. So since Arris bought Motorola modem cable division I decided to get another one having had a great product with the 6141. The Arris SB8200 is also the only Docsis 3.1 modem with two Ethernet ports capable