Customer Ratings & Reviews

Finally stopped renting from the cable company and bought my own. Not only was it super easy to set up but, my internet speeds increase and we’ll as allowing me to customize my Modem Settings. Once providers start allowing higher speeds, this device will be ready to handle the higher download/upload speeds. Highly recommend this product!!

I've used Arris modems for years and never had an issue. I had no issue with my SB6182, but recently got a free speed bump from Xfinity and it just couldn't do it. Enter the 8200. Consistently pulling speed 100 to 150 Mbps faster than advertised by Xfinity. no dropouts or slowdowns coming from the modem. Highly recommend.

needed to update old model to obtain higher speeds. everything works well east to set up with cable provider

I don't know if it's because i came from a modem/router combo to having my first split units, but this was super easy to set up and performs like a champ. Couldn't imagine going back

I was able to get over 400 Mbps download and 11 Mbps upload. This device is small enough to be site on the rack with other devices. If you see the blue light, you are taking full advance of the DOCSIS 3.1. This device is only warm to the touch daily use at home. I also did some load tests and the temperature remain the same.

As the title states, I finally have the right hardware for my Xfinity Internet Blast 200 service. First, I did NOT have to call Comcast as I did with my old SURFboard SB6190! I simply followed the online directions and I was up and running in approximately 10 minutes! Second, this SURFboard DOCSIS 3.1 Cable Modem works well with my Linksys AC5400 MU-MIMO wireless router. Third, I haven't had any dropped signals on any of my devices, nor have I had to reboot this modem since installation and activation. Lastly, I haven't any buffering during On Demand playbacks or YouTube on any of my wireless devices. With the new laws being put in place early next year (2018), I'm not sure how future proof this is, but for now, I'm getting what I paid for and NO frustrations. Again, this modem is a perfect match for my Xfinity Blast 200 and Linksys wireless router!

Was skeptical of mesh system but bought this router/modem and instantly increased speed almost 5x! Thus far haven’t had to touch since install which took maybe 10 minutes through my internet provider. Sorry I didn’t purchase years ago.

Works great in our home. Fewer interruptions on our internet connection.

Strong and true. Relatively easy to get going (ISP had to provision of course...). When a reboot is required, it comes right back up and keeps humming along. Speed is way more than I need. Very pleasantly impressed with Arris.

As far as DOCSIS 3.1 modems go, it’s a good deal. The 3.0 varieties are still far cheaper though. When switching out the old for this I did see some improvement, but the router made a bigger difference in my case. The dual line out is a cool feature that I didn’t think I’d care about, until I used it. Now, I wonder why more modems don’t offer it.

Bought this modem recommended by store employees. Was informed by friends to get my own and not use cable companies as there's are usually older ones and may not work as well. Not hard setting up. You just have to call the cable company to take off there's and register yours. You may follow instructions or go online. I've owned this product for a couple weeks now and it works fine.

Bought this to replace one rented from internet company and works great. I have Kinetic and it was compatible with Broadband, just had to call on with MAC address

I get better speeds with Spectrum Internet using this DOCSIS 3.1 modem but modem does tend to get really hot and does get a lot of errors. As far as the errors are concerned I can't pinpoint if its a modem issue or Spectrum line. I would recommend it but use in a OPEN AREA to dissipate some of the heat

Well, *that* was simple. I purchased this for an upgrade to my older Surfboard (a SB6183) to get the DOCSIS 3.1 speeds, and verified its support on Comcast/Xfinity. I plugged everything in, downloaded the Xfinity app on my iPhone, entered the MAC address, and in about five whole minutes was back online. Easy peasy!

very easy to set-up and works great so far. Fast speeds that i am getting and small footprint.

Normally get 10% more speed than I’m paying for, ow I’m getting 17-20%. My old modem just decided to die.. Was also the Arris brand, one down from this model. (SB6190). Paying for 800 was getting 860-880 wired direct, now I’m getting 925 on the low end and have occasionally seen as high as 986. Old modem was not know to have bad latency for gaming as I was based on an intel Puma chipset. This one uses Qualcomm chips and does seem to do better when gaming on my Xbox. The LED’s while similar in arrangement to my old modem the colors once fully connected to my ISP (Comcast) are now different as the download still glows Blue once channels are bonded, but the upload only goes blue when bonded on IPV6. Even set to IPV6 I’m not showing upload bonded, however like with he download, I’m getting 20% better speed than I’m paying for. So overall no complaints at all. Although it does have to Ethernet connections on the back, you can ONLY use both if you ISP has the ability to give you two IP addresses AND of course you have fo pay extra for that.

I ended up returning it because it was incompatible with my setup. But works the same as an older version.

I have gigabit speed connection but was getting only 100mbps speed max. After trying multiple modem models (and routers thinking router issue), bought Arris Surfboard modem. Very easy setup and straight away I'm getting 700+mbps speed peak. Glad finally was able to get benefit from what I pay for!

I had one i ordered. I am sure it was a returned one cause it acted like it was activated before and didn't work well. Returned it for another and works perfectly. I run this on my new night hawk x12 wifi 6 router and on my cell over wifi speed are almost 900 mbps. No dropped signal or anything works great. Always have good experience with surfboard models

Perfect performance, simple installation, 1Gb output as advertised. Would buy again!