Customer Ratings & Reviews

Very easy to setup & install. Upgrading allowed us to take advantage of the higher mbps our internet provider was offering.

Easy to connect, gave Cox the info to update to this modem and all went smoothly, no complaints after a year

Have a previous Arris SB6190 that lasted for over 10 years running 24 hours a day. Had to upgrade to a Docsis 3.0 modem because my internet service would overload the 6190 and it would just freeze for 2-3 seconds every hour. This model is basically the same thing but more channels to handle faster internet up/down loads. I hope it lasts another 10 years+!

My Arris was extremely easy to install. Steps are straight forward. Extremely fast. It handles all the requirements of COMCAST, my service provider. Most important of all, Arris is extremely reliable. I simply had no issues since I installed several months ago.

This the second one, love the speed,easy setup,plus don't have to buy from internet provider.

I was tired of using what my cable provider had in my home. This has been a flawless transition for my internet speed and capability

Easy set up. Works amazingly well. Looks clean and sleek.

I bought this to replace a Spectrum modem that kept dropping internet service for 1-2 minutes throughout the day. This modem works flawlessly and my speed (I have the 400 Mbit tier) is faster, especially the upload speed. I definitely recommend this modem!

Met all my needs and works sufficiently. Happy with purchase

Easy to setup. Reliable. Added speed to our setup. Works seamlessly without mesh system.

Great board, mediacom compatible. Cheapest Docsis 3.1 on the market. Great if you are on a budget.

Was previously having some intermittent issues with my old modem which was several years old and while it was technically still supported by my ISP, it was supported at a lower speed than I have had for a bit so I figured it was time to upgrade. This new unit helped even out the spikes and now we can stream on multiple TVs at once, and more importantly with two full time individuals WFH we can both be in video conferences at the same time without lag or dropout issues. Didn't even have to upgrade our wifi as our mesh network was already robust enough.

I bought this to replace my old Arris modem to qualify for Suddenlink's 1GB speed internet service. We took the following steps: #1. Upgraded the internet speed service with Suddenlink (online upgrade option) #2. Plug in new modem next to the old one but do not yet connect the cable and ethernet cables to the new modem. #3. Call Suddenlink tech support and provide the new modem's MAC address. (the call took about 30 minutes, mostly navigating through menus and waiting). That was it! No problems since the upgrade. Our previous Arris Modem (SB6183) was awesome as well but that older one was not capable of handling the 1GB speed.

Easy to set up and works great! Great price for a quality item.

Upgraded to Xfinity 600 mbps service and needed updated docsis 3.1 modem. Unit works very well and exceeds speed my plan has. Highly recommend to future proof with a devise that will give you the extra speed you may need Down the road.

I don’t have the fastest Internet service (200) but I figured I’d future proof with Docsis 3.1. I get about 230 at peak speed. Set up was easy. Got it on sale. Beats renting from the cable company.

Good packaging and easy to hook up. All i had to do was activate it and it runs as advertised.

The ARRIS SURFboard SB8200 is a DOCSIS 3.1 modem that is compatible with all major U.S. cable internet providers such as Comcast, Spectrum and Cox. It is capable of handling 4K streams and high-performance gaming with its 32 download and eight upload channels It is perfect for things like 4K Ultra-HD video streaming and Virtual Reality gaming. Plus, it has two 1-Gigabit Ethernet ports 1! It’s a great choice if you’re looking for a future-facing modem that can handle high-speed internet plans.

Had this for 13 months before it failed. Only giving two stars instead of one because setup was easy and it was solid before it started failing. A couple moths ago, started having problems with intermittent disconnects, troubleshooting indicated the modem as it was failing for all devices in the house whether going through the wireless router or hard wired. Then it started boot looping about every 15 minutes. What is terrible about this product is the technical support. The tech treated me like a noob, ignoring the troubleshooting I had already performed and making me repeat EXACT SAME STEPS. Unnecessarily long (I think he was handling too many calls at once - long lag between steps), and after two hours, I gave up because having it replaced was not worth my time. Never buying Arris again.

Great reliable cable modem. Best Buy is the best, matched a sale price at another retailer allowing me to get it more quickly from them.