Customer Ratings & Reviews

My intent was to replace the tower provided by my internet supplier (starts with an "X") so I didn't have to pay for it every month. I learned that I needed both a router and a modem in order to do so. (May be common knowledge...) so I needed to purchase two separate units. Will take me roughly 2 years to come out ahead on costs, but this Arris modem is built for what's coming and should last well past that. Set-up on these types of items has become very simple: scanning a QR code, downloading an app and standing aside to let it configure itself. Over the last month it has performed as expected and I'm pleased with the purchase. App interface is simple and intuitive. Good purchase.

This cable modem is an updated version of our previous unit. It works well, the previous one still worked, but this has the latest Docsis 3.1 as required by our cable provider.

Very nice modem and small product to reduce the space it takes up. For the price point, definitely would recommend compared to paying my service providers $15/mo for theirs. I feel comfortable to trust the ARRIS to continue providing great speeds and ease of distribution. Great price, great value.

Purchased after experiencing slow internet and constant drops in service with old modem. Now getting max speeds paid for with current internet plan. Modem does not have built in WiFi so you will need a separate router, but doing so will provide better internet speeds and connection than a combined system. Set up is easy to complete with the instructions provided.

This arris modem is perfect it has the right amount of speed given to my router. My upload speed and download speed is much faster. Setting it up was ez and one phone call to Comcast to have them transferred over the new modem into the system. Can't go wrong with this little bad boy is doc 3.1 and its a 10+gigabit modem.

I decided to replace my cable modem at the same time I replaced an outdated router. This modem gave me the latest DOCSIS 3.1 technology and provides an opportunity to subscribe to higher cable speeds if I want. Setup was easy. Speeds are good and modem is reliable. I recommend it.

It took a bit of time to get setup. The setup procedure that came with modem did not work for my provider. Once I contacted my provider and get setup. the modem work fine. I was finally able to get the speed I was paying for.

Instead of paying for Comcast Cable Modem. Use this instead. This is Comcast approved. No Cable Modem charge. My last version SB6190 lasted 9 years. Just plug up, and call comcast tech support to provided IMEI number found on device. And your good to go. Then just return comcast cable modem. The rental will come off your bill.

The male salesman was excellent. And the product works as it should. Would deal with these people again at the Scranton Best Buy Store. Thanks.....

As a word of warning, at the same time that I bought this modem, I also bought a high-end router, so the results may not be the same for anyone else. Now, let me tell you about my network set up. On my home network, there are at least 10 devices (increases to a maximum of 18 devices) that is connected to the network at all times. Previously, I had a refurbished SURFboard 16 x 4 modem SB6182. We had a ton of problems with loading websites and streaming videos on our smart TV. Also, under heavy loads, the modem would get very hot and could not handle the load and stopped working. Therefore, we needed to switch to a larger modem to handle the load. So far, the modem has not had problems with downloading. In fact, we have seen an increase in websites loading. This modem gets warm under loads but never as hot as my previous modem. So, I truly think this modem is worth the price.

This was ABSOLUTELY a great upgrade to the previous version. I would definitely recommend it to anyone needing a very fast/reliable/affordable modem. It should b able to handle any reasonable speeds u have, several gbs.

Excellent modem. Easy to set up. Speed is really good. I've used this brand for over 10 years, and they are rock solid. I've had no issues with them. Just remember to call your local cable company when setting up this modem. They will ask for a couple of numbers off of the unit.

Great modem. Take up very little space. Was able to remove the monthly charge from my cable bill for renting theirs. The modem from our cable company was much large and ugly. This handles higher speeds and works great.

So far, so good... Purchased 4 days ago, installed right after I got home. Setup was easy, although I did have to download an app on my phone in order to activate the modem with my internet provider. My previous modem was only DOCSIS 3.0, and Xfinity had upped my internet speed over the last year and half. I was limited to less than 300mbs speed, even though my plan was giving me 800+. BAM! After setup, all my wifi devices are working much better, with fast download speeds. Keep in mind your router capabilities, too. I currently have a TP-Link AC1750, so my 5ghz band can take advantage of the high speeds, but the 2.4ghz band is topping out at 240mbs. That will be my next upgrade.

Plugged in and worked great. Just one tip, if you are replacing a comcast unit you can't get this set up through their app, you have to log into your account on a laptop or something similar. Once you know that, setup is a breeze, speeds are the max I'm paying for and it is a lot smaller than the beast Comcast wants to charge a bundle for me to rent. Also if you are renting, chances are you are paying extra electricity for them to send you a massive unit that is actually creating an xfinity hotspot for all your neighbors. This is a great unit to quit a few of Comcast's games.

Bottom line...this modem has very fast capabilities (that I am unable to utilize at the moment) is small and does it's job at a much lower price point than the competitors. What more could you ask for? I thought our old modem had died so I frantically went shopping for a new one. This ARRIS was at a price point lower than all the other brands, in store, had a lot of great reviews and was available with up to 10gbs in speed (something the other brands in the store didn't offer). While I have nowhere near the capability of getting or paying for 10gbs, I figured I'd future proof my modem. While I determined the old modem was fine and my ISP was having issues they weren't letting me know about, I decided to keep this modem. It takes up a very small footprint and I find the colors of and steady lights much more pleasing than the flashing ones in the old modem. I know this is superficial, but sometimes it's the small things that count when you aren't a networking savvy techie, such as myself.

Upgraded my Internet plan to allow for faster speeds and more data. Turns out the existing modem I owned would not support the faster download speeds, so made the investment in this modem. VERY easy to install and set up and has worked flawlessly since installation. Highly recommend

Replacement for a previous Arris. Easy setup and works great

Bought this Arris modem and Netgear AC1750 to replace a rented all in one comcast box. We pay for 200 mbps burst from comcast. Blue LED stays lit indicating modem is running in DOCSIS 3.1 mode. Very happy with speed/performance of this unit, and its user friendly to configure.

Needed to do an upgrade on my modem. Went from a docsis 3.0 to 3.1. Internet connectivity seems to improved. The new SB8200 is a good purchase. Price was reasonable and performs fine.