Customer Ratings & Reviews

Quick set up and great connection. All the other reviews were very helpful!

Cable company: Cox Communication & 1gb speed Router: ASUS RT-AC88U Modem: both the Arris 6190 (single port) and the 8200 (2 ports) Up until June 2019, I used the cable and router mentioned above and the 6190 modem and everything worked fine. Wanted a 2 port capability (1 for router and 1 for tv) so purchased the 8200 modem and used the same cable and router mentioned above. Everything work fine for about 10 weeks but starting a few days ago, I was no longer able to get wifi. SCENARIOS: 1) When my laptop is plugged into either the 6190 or the 8200 VIA CABLE, I am able to access the internet on my laptop. 2) When the 6190 modem is plugged into the router, I can get to the internet on my laptop via WIFI. When I plug the 8200 modem into the router, the router shows a red light and I CANNOT access the internet via WIFI. Bottom line: After extensive conversations with all 3 companies, the cable company is saying the 8200 modem is faulty. Arris is saying the modem is just fine since when directly wired to my laptop it works just fine. While that is technically feasible, it is not very probable. They said no to: sending it in for repair, or refunding the money, or providing a credit towards another Arris product. The $180 is a lot of money to me, but even if it wasn't, their response is not logical, but it is greedy.

This is my second Arris , the first one I had for ten years. Only concern it does not reboot by itself after power outage.

Exactly what I needed to replace a cable modem that overheated and died. Best Buy curbside pick-up was flawless.

This 3.1 modem is the schnitzen. It’s fast. Simple - almost idiot proof. We’re getting 118mps speed out of a 80mps isp line. Highly recommended.

One of the best modems you can buy. Highest Docsis you can get.

Easy purchase and no contact curbside pickup with multiple orders, smooth as smooth can be, Awesome service.

Gray, came out to hook up my new modem, and get it working properly, she did a fantastic job! Keep her around

I think my old modem worked better. We only replaced it because it had a loose connection.

Ordered on line. Was available and ready for pickup within a day. Curbside pick folks friendly and helpful. ElDuQue

Product works as advertised and gives good coverage throughout the house.

Although I had a few problems connecting, the support was great and the product works great now that it is set up. I would highly recommend!

I can't really compare it to other brands because I tend to stick with the SURFboard series year after year, but it works for me.

Hubby is excited and if he is happy, im happy. packaging was well insulated , item smaller then expected.

Okay, as far as I could tell, it would’ve been great. But spectrum hasn’t given it a thumbs up so I couldn’t use it.

Thanks to Phillip he is the best. Excellent service he recused I would trust anything he says

This is a great unit. I bought it so I would not have to rent one from the cable company.

Much better than renting a modem. The only difference I noticed was the upload speed but still acceptable.

My Wi-Fi has been updated and it works perfectly and faster now

Does the job. Has many options. A little expensive though.