Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$227.36

Customer reviews

Rating 4.6 out of 5 stars with 5302 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 223 Showing 4,441-4,460 of 5,302 reviews
  • Rated 5 out of 5 stars

    Smooth install

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick set up and great connection. All the other reviews were very helpful!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 1 out of 5 stars

    Quit after 10 weeks and I'm out $180

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cable company: Cox Communication & 1gb speed Router: ASUS RT-AC88U Modem: both the Arris 6190 (single port) and the 8200 (2 ports) Up until June 2019, I used the cable and router mentioned above and the 6190 modem and everything worked fine. Wanted a 2 port capability (1 for router and 1 for tv) so purchased the 8200 modem and used the same cable and router mentioned above. Everything work fine for about 10 weeks but starting a few days ago, I was no longer able to get wifi. SCENARIOS: 1) When my laptop is plugged into either the 6190 or the 8200 VIA CABLE, I am able to access the internet on my laptop. 2) When the 6190 modem is plugged into the router, I can get to the internet on my laptop via WIFI. When I plug the 8200 modem into the router, the router shows a red light and I CANNOT access the internet via WIFI. Bottom line: After extensive conversations with all 3 companies, the cable company is saying the 8200 modem is faulty. Arris is saying the modem is just fine since when directly wired to my laptop it works just fine. While that is technically feasible, it is not very probable. They said no to: sending it in for repair, or refunding the money, or providing a credit towards another Arris product. The $180 is a lot of money to me, but even if it wasn't, their response is not logical, but it is greedy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Arris , the first one I had for ten years. Only concern it does not reboot by itself after power outage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Cable Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed to replace a cable modem that overheated and died. Best Buy curbside pick-up was flawless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast & idiot proof

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 3.1 modem is the schnitzen. It’s fast. Simple - almost idiot proof. We’re getting 118mps speed out of a 80mps isp line. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Most Excellent

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best modems you can buy. Highest Docsis you can get.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy & Fast

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy purchase and no contact curbside pickup with multiple orders, smooth as smooth can be, Awesome service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    She dis a fantastic job!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gray, came out to hook up my new modem, and get it working properly, she did a fantastic job! Keep her around

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think my old modem worked better. We only replaced it because it had a loose connection.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Seems always, what I need when I need it.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered on line. Was available and ready for pickup within a day. Curbside pick folks friendly and helpful. ElDuQue

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good to Use

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works as advertised and gives good coverage throughout the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I had a few problems connecting, the support was great and the product works great now that it is set up. I would highly recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the job, fast enough for my needs

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't really compare it to other brands because I tend to stick with the SURFboard series year after year, but it works for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hubby is excited and if he is happy, im happy. packaging was well insulated , item smaller then expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well?

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay, as far as I could tell, it would’ve been great. But spectrum hasn’t given it a thumbs up so I couldn’t use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dr

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks to Phillip he is the best. Excellent service he recused I would trust anything he says

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great unit. I bought it so I would not have to rent one from the cable company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quit renting and buy it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than renting a modem. The only difference I noticed was the upload speed but still acceptable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alberto C

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Wi-Fi has been updated and it works perfectly and faster now

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Expensive little gadget

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job. Has many options. A little expensive though.

    I would recommend this to a friend