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$227.36

Customer reviews

Rating 4.6 out of 5 stars with 5302 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 228 Showing 4,541-4,560 of 5,302 reviews
  • Rated 5 out of 5 stars

    Extends network coverage effectively

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had very minimal network coverage with the broadbans-rented modem. This product assures stronger signals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Cable modem is better than the junk that Comcast wants you to use and pay for every month.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the one I needed. It is awesome with a gig data speed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 2 out of 5 stars

    Not compatible with Spectrum, buyer beware

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sadly, this is unopened and passed the return period. I’m sure it’s great, I have DOCSIS 3.0 Surfboard now. Bought this 3.1 due to higher internet tier but Spectrum won’t provision this even though at the time of purchase it was listed as allowed on their website. So, I guess I can say the box is good looking. Holding onto it in case spectrum changes their mind

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Kept needing reset

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance when it was connected, had to reset once a week as it would lose connection to the internet frequently.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Piece of trash

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem trusting in the box information. For my surprise, the S/N and the MAC are from a SB6141, running DOCSIS 3.0 and not more than 700Mbps. My first and last experience with this brand.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very good product. don't second gyess just purchas

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works way better than spectrum and can link both ports. well worth your purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris Surfboard works just fine

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works just fine with 1 Gig service. I was worried about packet loss or latency issues as some of the Surfboard modems have issues, but so far it's working just as my last one did.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    wasn’t able to connect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t seem to connect to my wired internet cable. So i returned it lmao.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 1 out of 5 stars

    Did not work well for me.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Grande Communications and this would not work right for me. I would hook it up to my son's PC and the speed was great. I then hooked everything up to an ethernet switch and nothing worked. Fine, I figured the switch was bad or just not compatible so I just plugged my son's pc only back into the Arris port ( only one port is activated) rebooted his computer to let the connection reset and no internet. I would have to call my provider to have them reset te modem it just to get it to work with only one device. I bought a Motorola router and EVERYTHING including the ethernet switch worked no matter how many times I had to plug or unplug connections. Maybe this one was just bad but after hours of trying to get it to work I just ended up returning it and sticking with the Motorola.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product way better than spectrum equipment..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best ever

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stop paying cable companies to rent a modem this one right here is fire never pay another rental fee Boom!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great speeds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem, been using this brand forever. Definitely will continue buying this brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is great has more power and is just what we needed for our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    replacement upgrade

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    replaced older model arris works with cox stopped internet crashing every few days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First time Arris customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product built well for its purpose enjoying it alot with an added router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    modem

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works very well in our house. The coverage is very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to speak with Comcast customer service to get the MAC address set up then it work great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    on the pricey side but good modem just wish it had a router installed with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dick M

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem. Works well with my spectrum internet service.

    I would recommend this to a friend