Customer Ratings & Reviews

Excellent for more 2 bedroom townhouse have it upsta3 get good connection in the basement which is longest distance

I got tired of paying $11 a month to rent a modem from Comcast. I went on their site and found modems that were compatible. This wasn’t the cheapest option but was one of the ones that others had success with and was able to handle faster speeds. I’ve been using it 3 months and it’s been working smoothly with no issues.

Needed to replace older Arris DOCSIS 3.0 modem after notice from Comcast it was no longer supported, so decided same brand, only faster was the way to go, a bit of challenge to get Comcast support to change device in their records, not Arris issue, second challenge was getting faster plan from Comcast to take advantage of faster speed of modem, so glad I upgraded, actually Arris support was more helpful than Comcast

The modem was fairly priced and easy to install. I should have done it years ago. I chose Best Buy because they were able to recommend the right modem to purchase and hook up to my Internet service provider.

Solid quality device when you just need a modem without extra features!! Good to find it at such a reasonable price

I bought this for a family member to replace their aging DOCSIS 3.0 cable modem and allow them to upgrade to gigabit speeds — and it didn’t disappoint. The modem, I’m told, was easy to set up and is delivering great download and upload speeds with their upgraded internet connection. Great modem!

Was having problems with Internet connectivity with the supplied modem from Spectrum, so did a little research and chose the Arris SURFboard to replace it. Since replacing it, I have had zero problems and am experiencing better overall speed and performance from my connection.

This modem gave our home network quite a speed boost because it allows us to take full advantage of our Xfinity cable service. I hope it lasts longer than our previous Arris Surfboard modems.

This is a great cable modem. It is really easy to set up. It works on DICSIS 3.1 standard that allows higher speeds than 2.1

Excellent modem. I replaced a 3.0 Netgear modem and almost instantly we noticed a difference. In use with the Linksys Wi-Fi 6 system and using the log download we were able to help our internet provider find an issue in our lines, but that didn't stop the operation of this modem.

Updated my modem to the Arris 3.1 along with getting a 1 gigabit internet speed from my cable provider. It's like daylight with all that speed compared to my slower connection. I've had no issues over the past month using this hardware and would recommend to others.

Works great. Easy to set up with app. It is 3.1 which is needed for gig connections. Have had zero problems with it.

I recently upgraded to 600Mbps down and 35Mbps up I had an Arris SB6183 but it could not get over 550Mbps down even though it is rated for 600+. My ISP told me to get a 3.1 modem. There are other cheaper options with 3.1 modems but I decided on Arris due to my past history with them. I am now getting 630+Mbps down and 37Mbps up consistently. Some reviews state this runs hot. I have not noticed any excessive heat issues. All my Arris modems in the past always ran warm. On a side note…Take the up to 10Gbps on the box with a grain of salt. Yes DOCSIS 3.1 supposedly supports up to 10Gbs. However both of the Ethernet ports on the back are only 1Gbit. So if somehow my ISP could bond the two ports with a special device then maybe I could get 2Gbps later on. Even if I could get 2Gbps down from my ISP it would take a large investment on my end to upgrade my Ethernet cables to CAT6a and a new router with 10Gbps ports and my PC with a 10Gbps NIC.

I wanted a modem that works at the higher than 100 mbps range that my cable company offers. This modem was really a plug and play and connecting it was as easy. It worked well the instant it was installed and the quality of the transmission was immediate. I'm glad I made this purchcase.

If you are looking to jump on the gigabit bandwagon for your home internet package, this is one of the best places to start. Among the current Docsis 3.1 modems on the market capable of handling these speeds, this model wins the prize when it comes to stability, speed, latency and hardware. We have been running it straight since our first test of the modem, without a single reboot yet--now going on 2 months (thus far). Our speeds have been consistent throughout this window and with no outages (knock on virtual wood) or any other red flags. As mentioned, it has the best hardware we have seen (including memory) in a Docsis 3.1 modem and it seems to reflect well with some of the Arris/Moto models we have benchmarked in the past--with the slight exception of the SB6190, which came close but latency had pulled that one down in performance some thanks to the PUMA chipset inside. This model sports a new chipset with low latency and the rest we have already pointed out.

Works great. We have a small house. It covers it all over. We have fast internet and we get great speed from it. This covers all our devices. Very easy to install.

bought it one month ago and it's still working even with my older router connecting with ethernet

Very good and nice product. I am using so far without any problem and moreover the UL / DL speeds are very good and also supports 4k video steams.

My company’s IT department recommended this modem. Easy install. Great longevity with this device as it can handle 10+ GB speed (we’re using 200 MB now). Xfinity rated this modem in the top two for speed. Absolutely no issues and we save money on modem rental from our ISP.

Sped up my internet a bunch. Cheap price. Fast shipping from Best buy.