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$227.36

Customer reviews

Rating 4.6 out of 5 stars with 5302 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 234 Showing 4,661-4,680 of 5,302 reviews
  • Rated 5 out of 5 stars

    No issues!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems connecting or using this Modem - we are quite satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 2 out of 5 stars

    Excited to have access to higher cable internet

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was excited to get this product. Moving up from 3.0 version. This is giving us access to cable internet speed we are paying for. Was disappointed that when we got it home an hour later, it didn’t work out of the box so we returned it. Best Buy was great about the return. Must have just been that modem.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast modem throughput with latest OS. No wireless which is great to pass on to my router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Happy with purchase. A little pricier, but worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Internet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is capable of handling all your internet needs

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ensure modem works with router.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old router was not a good fit. Compatible, but not good enough for the modem. Other than that, the modem is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable and saves you money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and reliable. Also, it can replace the XFINITY modem and you can save $10/month.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Getting good reception

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am getting the best WiFi performance that I have never gotten before. I have only had it a week but things are going good.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lose internet connection multiple times a day

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have so many problem with this modem, it lose internet connection multiple times a day and I have to reset the modem from the back to get the internet back up. Comcast sent a technician and everything is great from Comcast side. I should check with ARRIS. SO I called ARRIS. The agent said if it is connected after reset the modem, he could not do anything about it. But it keep losing internet connection and back randomly. Searched this issue online, found lots of users encounter the same issue as me.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great modem

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we are very pleased with our modem like it much better than the one from cox

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent modem

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works well, though the speed is juuuuust shy of as fast as I would like. Overall it gets the job done.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wifi Router

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was giod quality but not great. I thought the Netgear Nighthawk was much better quality.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    ARRIS - SURFboard 32 x 8 DOCSIS 3.1 Cable Modem -

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended by Xfinity for faster speeds. Easy to replace old modem. Works great and excellent customer service which we do not always get with electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Returned

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a router not a modem so I returned the product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Upgraded old faithful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised, they could update their design once in a while.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    arris

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this to save money on the monthly cable bill

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely time for an upgrade and this Definitely hit the spot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was having issues with movies buffering. This, along with a new router solved the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for what we are using it for. Can run multiple devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem but this does not have outlets for youe home phone.

    I would recommend this to a friend