Customer Ratings & Reviews

Modem caused constant connection drops. Was not able to determine the modem was the cause until well after the return period ended. Had ISP come out three times to figure out why my connection was unstable. Finally tried a different modem and no problems thereafter. Trash quality. Would not recommend.

Did not go as fast as advertised. Nowhere near 1GHz......

Never really used. Returned this item. Decided that we didn't need it.

After 1 year it keeps slowing down, time for a new router

Cannot achieve 1 gig speed due to ISP issues prevents max throughput

This does not work with Conway Corporation. This was an issue

Had to return item as it didn't work. Brought out my ISP technician. No luck. Had to go back to the old one for now.

Two units were dead-on-arrival. I wish Cox had more options but it's either this or a Technicolor which is hard to find.

This baby took a crap in December and was not returnable. I bought this so I would not have to pay the fee to my cable company, but they still got me! haha Better luck next time.

Did not work with my Xfinity. Kept saying connection issues encountered.

I’m sure the product is good but it’s being sold in an area that is not even compatible with the only cable company available. Not spectrum compatible in the Charlotte area.

Unit problems connecting with Xfinity and Best Buy horrible service

Sales Staff misled me during the course of my call for product & services of Geek Squad.

I couldn’t use it for my cable i was told it was a two in one router and modem

A bestbuy associate told me this would work with my internet to replace my old one. This isn't the first time I've been through this with a highly uneducated employee. A couple of wasted trips and frustration.

We spent well over an hour on the phone with Comcast / Xfinity trying to get this to work, we finally did and 15 minutes later it crashed. I decided to return this and stay with renting Comcast modem

Had two of these fail on me. The first one died after less than two months; the second one after a couple of days. Had a Comcast technician come out and he said the line into the modem was fine. Bought a Netgear modem and have been happy ever since.

I tried two different modems, same brand/model and could not get either one of them to load up to my wifi, so was unable to use them. I even had a internet service tech trying to hook up the first one, and he could not get it to load either.

Fell over, won’t turn on, always rebooting. Less than a month old.

Suddenly stoped working with no power within 1 month. Exchanged it for a new one at best buy and that failed too. No online or phone support. very frustrating. returned and got netgear 3.1. and that worked flawlessly. never buying Arris products again!