Customer Ratings & Reviews

Overheated and stopped working. Thought it was my ISP until I figured out it was this. Went with another brand...broke my heart to do it though cause I’m an Arris fan.

Returned after about 2 days of continued dropping and would only reconnect when having signal refreshed from provider. Purchased Netgear combo and all is wonderful.

I bought this modem cause I thought it would work with any internet provider but it does not so, I suggest to talk with providers first

Made my streaming unbearable I returned it the next day and got a nighthawk modem

Only last a year paid a lot of money for this product can’t believe after one year and one month have to buy another one

After 6 months of use it has started dropping internet signal and has to be reset 4-5 times each day. Very annoying.

Bought this to replace my Comcast Modem - can't even use it because it isn't compatible with a phone line, even though it says Voice on the box!!

Less than 4 months and the device failed. Contacted provider they said low signal after the arrived they diagnosed a dead device.

Bought on May 12. May 26 return period ended. May 28 no longer works ... pc plugged in cannot detect.

Surfboard products are inconsistent. Go spend the extra money and buy a Nighthawk modem instead.

It’s already broken and inoperable - I need to return it to the store for a refund.

My old 3.0 Surfboard modem was no longer supported and only had 4 upstream channels, so I decided to upgrade to a modem that supported Docsis 3.1. The Best Buy associate tried to talk me out of getting the more expensive 3.1 modem, and instead get a better 3.0 unit. I had read about the the signifigant advantages of the 3.1 standard and bought went ahead and got this unit. The associate was knowledgeable about comcast's plans and told me that at my tier I would only get a connection to the 3.0 network and by the time the faster speeds made a 3.0 unit obsolete the prices on the 3.1 units will have dropped down. Basically, I was four to five years away from needing a 3.1 compatible modem with my Blast 150 plan. That seems to be old information. I generally don't follow instructions well, and I did what I wanted to do and got the 3.1 unit; I wanted to see for myself what I would get for a connection. Sure enough, I hooked it up and got a downstream 3.1 connection (upstream is less important and stayed at 3.0). While the speeds I am getting are very close what I had before, the improved buffering on the 3.1 reduces latency by half. As speeds have gone up latencies have become a much larger factor in how fast a page loads. Most pages require 10 to 25 round trips to load. Add in advertisement queries and latency delays become much worse. Short story, get DOCSIS 3.1 for the reduced latencies and improved buffering as speeds have gone up it's a much bigger factor on how fast pages load, it's as important if not more important than having a faster plan. I'm very pleased at how much faster pages load. Awesome Upgrade!

Purchased in July and broke in October. Cox came out and had to replace this one.

I haven't seen any difference. My speed is the same and doesn't seem to make any difference at all

Waiting for programming from Geek Squad. Wouldn't purchase if I knew the trouble I went through.

Blah I hate this. Josh bought it and didn’t need it now it sits

This isn’t for your phone and house wi-fi. Just be aware that it’s just for boosting signal of wire coming into house

Didn’t work as advertised returned not sure why this is highly rated

doesnt have options in the main menu of the modem difficult to setup

I went through 2 arris modems and neither performed as advertised. So I returned them and rented one through xfinity