Customer Ratings & Reviews

I bought this to replace my old Arris modem to qualify for Suddenlink's 1GB speed internet service. We took the following steps: #1. Upgraded the internet speed service with Suddenlink (online upgrade option) #2. Plug in new modem next to the old one but do not yet connect the cable and ethernet cables to the new modem. #3. Call Suddenlink tech support and provide the new modem's MAC address. (the call took about 30 minutes, mostly navigating through menus and waiting). That was it! No problems since the upgrade. Our previous Arris Modem (SB6183) was awesome as well but that older one was not capable of handling the 1GB speed.

Upgraded to Xfinity 600 mbps service and needed updated docsis 3.1 modem. Unit works very well and exceeds speed my plan has. Highly recommend to future proof with a devise that will give you the extra speed you may need Down the road.

I was looking to replace my old modem to upgrade the speed for my PS5. It made a big difference in speed and reliability.

This is a must have for gig internet. I replaced my 10 year old surfboard modem with this one. This one was just as easy to get going... Plug and play. Gig internet with this modem is great for all my tech nerd needs. I have RCN Lehigh Valley and it works as it should.

Very easy to setup & install. Upgrading allowed us to take advantage of the higher mbps our internet provider was offering.

Easy to connect, gave Cox the info to update to this modem and all went smoothly, no complaints after a year

I don’t have the fastest Internet service (200) but I figured I’d future proof with Docsis 3.1. I get about 230 at peak speed. Set up was easy. Got it on sale. Beats renting from the cable company.

Have a previous Arris SB6190 that lasted for over 10 years running 24 hours a day. Had to upgrade to a Docsis 3.0 modem because my internet service would overload the 6190 and it would just freeze for 2-3 seconds every hour. This model is basically the same thing but more channels to handle faster internet up/down loads. I hope it lasts another 10 years+!

Was previously having some intermittent issues with my old modem which was several years old and while it was technically still supported by my ISP, it was supported at a lower speed than I have had for a bit so I figured it was time to upgrade. This new unit helped even out the spikes and now we can stream on multiple TVs at once, and more importantly with two full time individuals WFH we can both be in video conferences at the same time without lag or dropout issues. Didn't even have to upgrade our wifi as our mesh network was already robust enough.

A good reliable cable modem. The last one I had of this brand lasted a decade. This one works just as good as that so far. No lemon here

This the second one, love the speed,easy setup,plus don't have to buy from internet provider.

Easy set up. Works amazingly well. Looks clean and sleek.

A great device. So far doing what it was brought for.

Really good product, easy to set up, worth buying it

Tom the tech was awesome. He found the problem with our old modem and suggested the Arris and everything works great.

Great board, mediacom compatible. Cheapest Docsis 3.1 on the market. Great if you are on a budget.

Easy to setup. Reliable. Added speed to our setup. Works seamlessly without mesh system.

I have bought 3 Arris Surfboards for various places. They work so effortlessly and reliably. I never experience the issues I did with lesser quality or units supplied by my ISP. Prices are reasonable and they work fantastic.

i have always liked the SurfBoard series of cable modems, going back decades. they basically give me no trouble, and they last forever.

A great modem to handle fast Internet speeds. An excellent choice is you're looking to do a little bit of everything.