Customer Ratings & Reviews

The set up was easy. It’s the internet provider that makes the process difficult. We were changing out the internet provider’s modem. This is a very suitable modem for the internet package we have.

Seemes to work well as intended and with going up to 3.1 allowed me to move up my internet speed.

Easy set up (had to call ISP to add this device to my account) great speeds, would recommend.

Works well & it was easy to set up. We use it with a Google Mesh router & have no issues.

Modem works great, and also works with Comcast’s gig speed internet. It takes a little bit to explain to comcast what service you want, they get confused with the fiber gigabit service. Modem runs a little hot, but no issues so far.

So far so good I don’t have any issues with it and the internet works

Super fast and works very well. Very easy to set up.

Very fast. Easy setup. This is the second Arris modem I purchased and only replaced the old one because it wouldn’t accommodate the bee speed I needed. Both products were excellent.

Great device to supply you an internet connection. Easy setup and speeds are consistent

Been as good as advertised. Consistent, reliable, and produces fast speeds, I’ve been happy with Arris Surfboard modems for over a decade and see no reason to switch.

Arris has been the cable modem leader for a long time. This is the top of the line unit, complete with DOCSIS 3.1 capability. Worked flawlessly straight out of the box. Expect it to continue like that for years.

Easy to install. Works great. Tech explained well

Good modem. Have installed quiet a few. Used on Spectrum service.

Its good and fast. Fairly simple set up and works with spectrum. No weird drops or finnicky connection. Its a good router for small/medium size homes and perfect for gaming/streaming.

Setup was easy, all necessary accessories were included. Upgraded internet speed required a modem that was 3.1 compatible and I have had no issues since setting this up about a month ago.

Reliable. Getting all the speeds supported from my ISP

Router had a couple issues getting set up, but no issues since then. Provides good speed and connectivity.

Fast and easy to install! Everything was a breeze!

We had to upgrade out wi-fi system and were having streaming issues with our old system. We had an older Surfboard that had served us well but it only had to handle a few items. Over the years we kept adding more 'stuff' for our older modem to handle to where it was almost on overload sometimes during the day. So-o-o we got this one at a Best Buys rep recommendation and are we glad we followed it. This thing has been absolutely fantastic. It has the upload and download speeds to where NOTHING is ever on hold or waiting while streaming . If you are in need of a new modem, get this one and put a smile on your face.

I got this model as it’s a 3.1. My cable company requires this 3.1 for its 1Gb service. I also am trying to future proof my purchase as this modem is supposed to support multi Gb speeds when they become available.