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$221.21

Customer reviews

Rating 4.6 out of 5 stars with 5287 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 5,287 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent modem for the internet speed we pay for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up was easy. It’s the internet provider that makes the process difficult. We were changing out the internet provider’s modem. This is a very suitable modem for the internet package we have.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Works good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seemes to work well as intended and with going up to 3.1 allowed me to move up my internet speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Satisfied with Arris

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up (had to call ISP to add this device to my account) great speeds, would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well & it was easy to set up. We use it with a Google Mesh router & have no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works great, and also works with Comcast’s gig speed internet. It takes a little bit to explain to comcast what service you want, they get confused with the fiber gigabit service. Modem runs a little hot, but no issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good produxt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good I don’t have any issues with it and the internet works

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance, Speed

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast and works very well. Very easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great brand

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast. Easy setup. This is the second Arris modem I purchased and only replaced the old one because it wouldn’t accommodate the bee speed I needed. Both products were excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Good device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device to supply you an internet connection. Easy setup and speeds are consistent

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Arris modems deliver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been as good as advertised. Consistent, reliable, and produces fast speeds, I’ve been happy with Arris Surfboard modems for over a decade and see no reason to switch.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rock Solid modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris has been the cable modem leader for a long time. This is the top of the line unit, complete with DOCSIS 3.1 capability. Worked flawlessly straight out of the box. Expect it to continue like that for years.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Good one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Works great. Tech explained well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem. Have installed quiet a few. Used on Spectrum service.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Its a stable and good router.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good and fast. Fairly simple set up and works with spectrum. No weird drops or finnicky connection. Its a good router for small/medium size homes and perfect for gaming/streaming.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy to setup, no issues and works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was easy, all necessary accessories were included. Upgraded internet speed required a modem that was 3.1 compatible and I have had no issues since setting this up about a month ago.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Good for cost

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable. Getting all the speeds supported from my ISP

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Speed

    Rated 4 out of 5 stars

    Working like it should

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router had a couple issues getting set up, but no issues since then. Provides good speed and connectivity.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Smooth and simple!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and easy to install! Everything was a breeze!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    this thing flies

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to upgrade out wi-fi system and were having streaming issues with our old system. We had an older Surfboard that had served us well but it only had to handle a few items. Over the years we kept adding more 'stuff' for our older modem to handle to where it was almost on overload sometimes during the day. So-o-o we got this one at a Best Buys rep recommendation and are we glad we followed it. This thing has been absolutely fantastic. It has the upload and download speeds to where NOTHING is ever on hold or waiting while streaming . If you are in need of a new modem, get this one and put a smile on your face.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works as it should, no problems.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this model as it’s a 3.1. My cable company requires this 3.1 for its 1Gb service. I also am trying to future proof my purchase as this modem is supposed to support multi Gb speeds when they become available.

    I would recommend this to a friend