Customer Ratings & Reviews

Works no issues with Xfinity, saves me money. The speed isn’t an issue with this one.

This is my second Arris modem after the first one failed after a few months. Now not sure if this one picks up DOCSIS 3.1 like it was supposed to. Lights are all green, when two of the lights should be blue if signal is 3.1 . Arris company says it is due to the cable company's signal. Cable company blames the modem. Incoming and outgoing speed is good so will keep it for now but generally disappointed.

it was easy to set it up and it has been working fine with with my xfinity plan without any major problems.

I was paying for high speed internet but not getting the benefit because my old modem was not the appropriated one. Best Buy has this wonderful modem in sale and I bought it. The installation was amazingly easy and it increased my internet speed like 4x. Awesome!

Save yourself a monthly rental fee from your cable provider and get a future proof, high-speed connection for your internet and streaming services. Finally I have a modem that can deliver the high-speed upgrade that my cable provider had already implemented.

I bought this version of the modem recently as my previous setup wasn't getting me the speeds I signed up for. This cable modem gets the job done, though it took forever to activate it with xfinity, but that could be the isp issue and not the devise.

Bought this to replace an Arris after a lightning strike took out its LAN port. This one gets even better speeds, though it won’t bond to Doccis 3.1 down, just up. I pay for 10/100 and I’m getting 20/110. Also can’t get both LAN ports to drive two routers. It’s one or the other, but not both simultaneously. Likely some settling I missed.

The surfboard has worked perfectly. Your sales staff in Westland, Michigan, helped me select it and they were very personable and helpful, knowledgeable.

This cable modem works well. Set up was fairly easy, took a couple of extra steps, but got it working

I needed a modem for my new place so I could get WiFi aha this did the trick. Thank you Best Buy!

Had to upgrade to new modem with faster high-speed internet connection (WFH made this necessary). Zero troubles on setup. Easy to reboot when necessary. Tells me exactly what is going on with my connection at a glance.

As per recommendation from the Geek Squad, we purchased this modem in order to improve our lagging internet speed. The added bonus was the investment which has now allowed us to stop paying fees to the cable company. We have seen a steady and significant improvement with our speed. Thanks for the value-add advice!

Arris is one of the few companies that manufacture modems that are ethernet only. There are many people, like myself, who are highly sensitive to wifi. If a modem has ethernet and wifi, the internet provider can incidentally turn on your wifi as default when they send a signal to the modem which providers do to update etc. so a sensitive can have it turned on when they are not aware. I am grateful that Best Buy offers this modem option.

This solved all the problems we had with our internet intermittently cutting out. It replaced a 4+ year-old Surfboard modem. We were happy enough with the first one to purchase this as an upgrade.

This is a little spendy for what it is, but even overpriced its better than giving the cable company atleast $10/month for this. In about a year you are ahead and saving money. This modem allows me to get my full 500 download speeds. Best I found for the money that actually let me get my full speeds as advertised.

This product is fast to say the least. Purchased due to dwindling performance with previous device. Notice and immediate pick up in data transfer speed. I have 1-3 TVs streaming and 1-3 gamers on Xbox live and never notice any speed difference even when all 6 are going at once. I highly recommend this device to you.

Easy to set up and connect to the internet service. Fast and great speeds.

Easy set up. Right price. Works great with Xfinity.

Works perfectly with my Xfinity hookup. What an improvement over the slow modem-router that Xfinity rents us!

I acquired this modem because we were having trouble with our internet connection, and I wasn't sure if the tech who was dispatched to our house would render a decision that ended with "you need a new modem." In other words, I wanted to be prepared. Turns out the outside wire from the pole to the house wasn't properly installed (how it worked for 3+ years and suddenly didn't I'll never know), and the guy fixed it. BUT, apparently cable & internet providers are moving to a new standard (docsys 3.1) which this modem accommodates. So, I went ahead and kept the new modem--I'll be ready for the update. So far, so good. NOTE, this one DOES have an extra Ethernet port on the back, so you can plug a device directly into it, if you need to--also potentially useful for diagnosing wifi issues, like figuring out if your router is bad or if the internet is down.