Customer Ratings & Reviews

Hi there,

Thank you for sharing your experience with the Blink Mini security cameras. I'm truly sorry to hear about the difficulties you've encountered with customer support—dealing with device setup issues is frustrating enough without the added challenge of getting help to resolve them.

Your concerns about devices disappearing from the Blink application and the difficulty in getting cameras "unlocked" even after providing proof of ownership are serious issues that shouldn't happen. When you've submitted receipts and demonstrated that the cameras are yours, the support process should be straightforward, not an obstacle course.

I understand that while the price point is attractive, the value diminishes significantly when you can't reliably access and use your devices. Setup should be a one-time process, not something that becomes a recurring pain point requiring support intervention.

For immediate assistance with your camera access issues, I'd recommend:

First, try removing and re-adding the cameras through the Blink app under "Manage Account" > "Systems" to see if this resolves the disappearing device issue.

Second, if you continue to experience problems with device unlocking, contact Blink support directly at 1-833-425-4655 or through the Blink app, and ask to escalate to a supervisor if the initial representative cannot resolve your access issue.

Third, keep all documentation of your purchase and previous support interactions readily available for reference.

Your feedback about the customer support experience is valuable and helps identify areas where the service needs improvement. Customers deserve responsive, effective support, especially when dealing with security devices.