Customer Ratings & Reviews

Dear Kellenh,

We understand how frustrating it is when your security cameras aren't working reliably, especially after multiple setup attempts. Inconsistent notifications and performance issues shouldn't be part of your experience with Blink cameras.

Let me outline some immediate solutions:

Our tech support team can provide step-by-step guidance
We can troubleshoot the app notifications settings
If issues persist, please return to Best Buy for a replacement or refund

You shouldn't have to "give up" on a security product - we want to make this right for you. Please contact Blink support directly for dedicated assistance, or visit your local Best Buy for immediate resolution.

Hi Anonymous,

Thank you for taking the time to share your detailed feedback about the Blink Outdoor 4 Wireless Smart Security Camera. We sincerely apologize for the confusion regarding the subscription requirement and the lack of clarity in the product description.

You're absolutely right—the subscription requirement should be clearly stated upfront in the product description so customers can make fully informed purchasing decisions. We understand how frustrating it is to discover this after your trial period ended, especially when it coincided with the return window. Your feedback about this transparency issue is valuable, and we'll work to ensure this information is more prominently displayed.

Regarding Blink's ownership by Amazon, we appreciate you pointing out that this should be more clearly communicated in product listings as well. This is important information for customers to have when making their purchase decisions.

For the indoor feedback issue you mentioned, thank you for sharing that tip about muting the sound—that's helpful information for other users who may experience the same thing. We're glad the setup process itself was straightforward once you had all the information.

We genuinely appreciate you bringing these transparency and communication issues to our attention. Your feedback helps us improve both our product descriptions and customer experience.

Hi BrysonW, I’m sorry to hear about the difficulty you had setting up your Blink Outdoor 4 cameras. I understand how frustrating it can be when the system doesn’t connect or perform as expected, especially after spending time troubleshooting. Even with fast Wi-Fi, setup can sometimes be affected by placement, distance from the Sync Module, or interference from other devices. If you haven't already, I recommend contacting Blink Customer Support at 1-833-392-5465 to assist with troubleshooting and review your setup to see why the cameras aren’t connecting reliably. I appreciate you taking the time to provide this feedback and hope you have a wonderful day!

Hi MattS,

Thank you for sharing your feedback about the Blink Outdoor 4 Wireless Security Camera system. I'm sorry to hear that the cameras didn't meet your expectations when placed inside behind a window.

You've identified an important limitation – the Blink Outdoor 4's passive infrared (PIR) motion sensors are designed to detect heat signatures from moving objects, and unfortunately, they cannot detect motion through glass. This is a common limitation with PIR-based security cameras, as the glass blocks the infrared signals the sensors rely on.

For indoor use behind windows, you might want to consider:

Repositioning the cameras to face inward rather than through the glass
Using a camera specifically designed for window placement that uses pixel-based motion detection instead of PIR sensors
Placing the cameras outside if weather protection allows

If you'd like to explore alternative solutions or discuss return options, our support team at 1-888-280-4331 can help you find a camera setup that better fits your specific placement needs.

We appreciate you taking the time to share this feedback, as it helps other customers understand the best use cases for this product.

Hi Argie,

Thank you for sharing your feedback about the Blink Outdoor 4 camera system. I'm truly sorry to hear that you encountered such frustration with the mounting bracket before you could even experience the camera's features.

I understand how disappointing it must have been to be unable to attach the camera to its mounting bracket—especially when you were looking forward to setting up your security system. Your feedback about the mounting design is important, and I want to assure you that concerns like yours are shared with our product development teams to help improve future designs.

If you decide to give Blink another try in the future, our support team is available at 1-888-280-4331 or through the Amazon app to assist with any setup questions or concerns.

Thank you for taking the time to share your honest experience.