Customer Ratings & Reviews

Dear MichaelC,

We are very concerned about your report regarding a virus following the Blink app download. The official Blink app, available through legitimate sources (Apple App Store and Google Play Store), should not cause any security issues.

For your security and best experience, we recommend:

Only downloading the Blink app from official app stores
Deleting any potentially compromised version
Visiting Blink.Amazon.com for official setup guides and support

If you continue to have concerns, please contact Blink Customer Support at 1-844-881-7179. They can assist with proper app installation and setup.

We take security matters very seriously and appreciate you bringing this to our attention.

Hi Coda, I’m sorry to hear that your Blink Outdoor 4 system isn’t staying connected. I know how important reliable connectivity is, and I understand how frustrating it can be when the cameras don’t perform as expected. Often, this can be improved by checking the Wi-Fi signal strength at the camera’s location or moving the Sync Module closer to the devices. If you’d like, Blink Customer Support would be glad to help walk you through troubleshooting before you decide to return the system. Please reach out at 1-833-392-5465 so we can assist you directly. I appreciate your feedback and hope you have a good day!

Hello and thank you for your feedback on the Blink Outdoor 4 Wireless Smart Security Camera. I'm sorry to hear about the connectivity issues you're experiencing with your camera and Sync Module despite the close proximity. Consistent Wi-Fi connection is essential for optimal camera performance, and I understand how frustrating intermittent disconnections can be.

Here are several troubleshooting steps that may help resolve the connectivity issues:

Wi-Fi and Network Optimization:

Ensure your Wi-Fi router is operating on a 2.4 GHz network, as the Blink Outdoor 4 requires this frequency and is not compatible with 5 GHz networks.
Check that your internet connection has sufficient upload speed (at least 2 Mbps recommended per camera).
Reduce potential interference by moving the Sync Module away from other electronic devices, metal objects, or appliances that may disrupt the signal.
Consider repositioning your router or Sync Module to minimize obstacles like walls or large furniture between devices.
Device-Specific Troubleshooting:

Power cycle both the Sync Module and camera by unplugging the Sync Module for 30 seconds, then plugging it back in and allowing it to fully restart.
Verify the camera's signal strength in the Blink app under device settings—if signal strength is poor, the camera may need to be repositioned closer to the Sync Module.
Ensure your Blink app and camera firmware are updated to the latest versions.
Try removing and re-adding the camera to your system through the Blink app.
Additional Considerations:

Check if your router has any firewall settings or security features that might be blocking the connection.
Ensure the Sync Module is plugged directly into your router via Ethernet cable for the most stable connection.
If these troubleshooting steps do not resolve the connectivity issues, Blink Customer Support is available for assistance through the Contact Us link in the Help Menu of the Blink smartphone app. They can provide additional technical support and explore whether a replacement unit might be necessary.

I hope this information helps improve your camera's performance. Thank you for taking the time to share your experience.

Hello, LuisZ! Thank you for sharing your feedback on the Blink Outdoor 4. I'm sorry to hear about your experience you have had with the device.

While the Blink Outdoor 4 does offer a free trial period initially, I want to clarify what functionality is available without a subscription to help address your concerns. Without a Blink Subscription Plan, you lose access to features including unlimited cloud video recording, 60-day unlimited cloud storage, live view recording, Extended Live View, and Photo Capture. However, you still retain several important capabilities even without a subscription. You can use local storage clips with a USB drive and Sync Module 2 or SD card with a Sync Module XR, which allows you to record and store footage directly to your own storage device. Additionally, you can still receive motion alerts on your phone, use two-way audio to communicate through the camera, and access live view to see what's happening in real-time. These features allow you to maintain basic security monitoring functionality without requiring a paid subscription. If you have any questions or need help with the device, I recommend contacting Blink Customer Support at 1-833-392-5465. Thank you again, have a great day!

Hello JosephK,
Thank you for your feedback on the Blink Outdoor 4. I am sorry to hear the about the constant notifications. To minimize alerts on a Blink Outdoor 4, you should adjust the motion sensitivity, set up "Activity Zones" to block areas, and use "Snooze" for temporary disabling of notifications. For a more permanent solution, you can disable all motion alerts for a specific camera by turning off motion detection, but this will prevent all motion-based clips and notifications from being generated. I hope this information is helpful, thank you.

CatherineM,

Thank you for taking the time to share your experience with the Blink Outdoor cameras. We're sorry to hear that your experience didn't meet your expectations.

Regarding the misinformation you received in-store, we apologize for any confusion this may have caused. We will share this feedback with our retail training team to ensure better product knowledge among our staff.

About the battery life: While the two-year battery life is based on default settings and typical usage, factors like frequency of activations, video length, temperature, and settings can affect battery performance. We'd be happy to help you optimize your camera settings to extend battery life.

If you'd like, our technical support team can assist you with:

Battery optimization tips
Ideal camera placement suggestions
Any other concerns you may have

Please contact us at 1-888-280-4331. I hope this information is helpful to get your device working properly for you. Thanks for the feedback,

Dear Mega,

Thank you for your concise feedback about the Blink Outdoor 4 security cameras. We're concerned to hear about the structural failure you experienced with the camera mount - this is clearly a quality control issue that shouldn't occur with a security product.

A loose or detached mounting system compromises both the camera's functionality and security purpose. This is unacceptable for a product designed for outdoor use.

If you haven't already, please:

Contact our customer service department at 1 888 280-4331 for a replacement unit or
return the product to Best Buy if still within the return window

Your feedback helps improve our products for all our customers.

Hi JakeH,
Thank you for your feedback on the Blink Outdoor 4. I am sorry to hear the Sync Module Core is not connecting. If your Blink Outdoor 4 camera won't connect to the Sync Module Core, it's usually a signal, power, or Wi-Fi issue; try power cycling the Sync Module & camera, checking Wi-Fi (2.4GHz only!), moving the camera closer, and ensuring the Sync Module has a strong signal, but if problems persist, a firmware-level reset of the Sync Module might be needed by holding its reset button during power-up. If these steps do not help and you are still experiencing issues, you can reach out to Amazon Customer Support 24/7 at 1-888-280-4331.

Dear BradA,

We're very concerned about the connectivity issues you're experiencing with your Blink Outdoor 4 cameras. Connection problems can be extremely frustrating, especially with security devices, and this isn't the experience we want for our customers.

Let us help resolve these issues:

Often, connectivity can be improved by adjusting the Sync Module placement
Our latest firmware updates address many common connection issues
Our technical support team can provide advanced troubleshooting

Please contact our support team at 1 888-280-4331 for immediate assistance. We want to help get your system working reliably.

Thank you for your feedback, GastonC. We're sorry to hear that you don't feel the Blink Outdoor 4 camera system provided the value you expected for its price point. Our customer service team is also available if you'd like to discuss your concerns or explore other options that might better suit your needs and budget.

Hello, SeanF. Thank you for taking the time to leave a review on the Blink Outdoor 4 Wireless Camera System. I am sorry to hear about the experience you are having with the device and have some recommendations to try and help. First, I recommend looking at your sync module's LED indicators. If your Sync Module displays a solid blue and a blinking green LED, this indicates the Sync Module is offline and attempting to reconnect to the previously configured Wi-Fi network. Several reasons why your Sync Module may have gone offline include power interruptions (such as outages or being unplugged for a prolonged period of time), updated Wi-Fi settings (such as a new password), or signal interference from devices like pods and extenders. After confirming the information above, if the issue persists, attempt the following troubleshooting steps: Power-Cycle Your Router: Unplug your router from the power outlet, wait 30 seconds, and then plug it back in. Power-Cycle the Sync Module: Disconnect the Sync Module from power for 10 seconds, then plug it back in. After rebooting, a solid blue and solid green LED indicates the Sync Module has successfully reconnected to the network. Re-enter Wi-Fi Password: Refresh the Sync Module's Wi-Fi connection by re-entering your Wi-Fi password. If you have any questions or need help with the device, I recommend contacting Blink Customer Support at 1-833-392-5465. Thank you again, have a great day!

Hi JohnO,

Thank you for sharing your experience with the Blink Outdoor 4 camera system. We're sorry to hear about the difficulties you encountered during the installation process and that our support team wasn't able to resolve your issues effectively.

While Blink cameras are designed to be user-friendly, we acknowledge that the mobile app setup process can be challenging for some users. We appreciate your feedback as it helps us identify areas where we can improve both our product setup process and customer support.

If you'd consider giving Blink another try, we've recently updated our app interface and setup guides. However, we respect your decision to choose a different solution that better meets your needs.
Thanks again for your feedback.

Hello, Ls3v. Thank you for taking the time to leave a review on the Blink Outdoor 4 Camera system. I am sorry to hear about the issue you are experiencing and have some recommendations to try and help solve the issue. You can improve the picture quality of your Blink cameras by adjusting the video settings to Best in your app and ensuring they are within range of your Wi-Fi router. The camera-to-Wi-Fi signal strength plays an important part in how your video quality is rendered, since that data is downloaded directly from the Blink servers to the camera. I recommend making sure your cameras have strong signal strength and positioning the sync module core where the cameras will receive the best signal. Weak signal strengths between Blink devices and the Wi-Fi network can increase battery consumption. If you have any other questions, please contact Blink Customer Support at 1-833-392-5465. Thank you again for leaving a review, and have a great day!

Hello ChristinaC! Thank you so much for your time and feedback on your experience with your Blink Outdoor 4 camera. I am sorry to hear that you are having trouble with your camera staying connected. This can be for a few different reasons that you can troubleshoot directly within the Blink smartphone app. If you go to Settings for your device (the 3 dots located within your camera's preview window in the app) then tap Device Settings, and then General Settings you can then check to see your Network Strength and Connection to Sync Module. If these are not at full strength and green, then you may be too far from either your Sync Module or your Sync Module is possibly too far from your modem and router. If both of these are green and full then I would recommend contacting Blink Customer Support from directly within the app's Help Menu. You can reach this by tapping Settings from the home screen of the app, Help, and then Contact Support. Here you can call directly to Tech Support or go to Blink's website to chat online. I would advise doing this while onsite with your malfunctioning camera for the best solution. I hope this gets you the support you need to resolve your issue and I hope you have a fantastic day!

Hello, BrittanyP. Thank you for taking the time to leave a review on the Blink Outdoor 4 cameras. I am sorry to hear about the experience you are having with the product and have some recommendations to try and help fix the problem. First, I recommend rebooting the cameras. You can do this by removing the batteries, waiting a couple of minutes, then reinserting the batteries and waiting for the camera to power back on. I also recommend ensuring you have a good Wi-Fi connection to the Sync Module and that the Sync Module has a good connection to the outdoor camera. I hope this information is helpful. If you have any other questions, please contact Blink Customer Support at 1-833-392-5465. Thank you again, and have a great day!