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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2447 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers value the Drive 51 LM 5" GPS's ease of use, accurate GPS navigation, and lifetime map updates. Many appreciate the clear screen and its helpful features, while some experienced issues with battery life and occasional power problems. Positive feedback frequently highlighted the device's intuitive interface and precise route guidance. However, a few users reported difficulties with the device's power functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 117 Showing 2,321-2,340 of 2,447 reviews
  • Rated 3 out of 5 stars

    cars have unit now so dont really need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cars have units now so dont need but overall has a map which is accurate

    I would recommend this to a friend
  • Cons mentioned:
    Power

    Rated 2 out of 5 stars

    It broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wouldn't turn on after 2 weeks. Just quit working.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      When a device won’t power on a soft reset often resolves the issue. Connect the device to a power source with a USB cable, vehicle power cable, or an AC adapter. Press and hold the power button for 10 to 15 seconds. After the device powers on, fully charge the battery. Here is a Garmin Product Support article that gives all of the charging details:  http://bit.ly/2mUqF0t Thanks, James Garmin

  • Rated 3 out of 5 stars

    Does the job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job but not as sophisticated as its more superior compatriots.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does what it supposed to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good cheap GPS, does not have all the features I wanted.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stop working and I have problems with it wouldn't buy it again.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Garmin Product Support would love to help get your GPS working properly. Our contact information, including telephone number and hours of operation, can be found at: https://support.garmin.com/en-US/ Garmin

  • Rated 3 out of 5 stars

    Took too long to download the maps!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price was too high. GPS is difficult to work with and gives wrong directions.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Only used once

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One I had before was nicer but could not afford. It was a lot more expensive.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not very used friendly

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can not download very many voice options for garman.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Navigation can be a little off. Buttons are a little tough to push

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Won't buy again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit randomly shuts off, gets confusing in cities and having multiple exit options. Bought it for a trip to OK for two weeks, and would have returned it but our 14 day grace period was up. Also no Best Buys close to where we were staying. For the price absolutely would not recommend

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Normally these issues are resolved by the updating to the latest mapping and software, installed via Garmin Express: http://www.garmin.com/express

      If the issues persist, Garmin Product Support would be happy to offer additional troubleshooting. Garmin contact information, including telephone numbers and hours of operation, can be found on our Support page: http://www.garmin.com/support Garmin

  • Rated 3 out of 5 stars

    did not like

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    item kept shutting off throughout the navigation, not reccomended

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Garmin Product Support would be happy to help. Our contact information, including telephone number and hours of operation, can be found at: https://support.garmin.com/en-US/ Garmin

  • Rated 3 out of 5 stars

    Decent function, but not up to date

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roads that have been updated over 2 years ago were not showing up.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Very bad Garmin gps

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gps sucks it does not hold a charge you have to keep it plug to your car if you want to use it very bad won't recommend to anyone I'm very disappointed with this product think about before buying.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      This device is primarily designed to be powered with the included vehicle power cable however it does have an internal Lithium battery with a life of up to 1 hour on a full charge. Garmin

  • Rated 1 out of 5 stars

    Product never worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instead of using her phone, my wife wanted to try purchasing a standalone navigation device to attach to the windshield. Best Buy recommended the Garmin over I believe the other alternative called Toms. The Garmin never worked in our car. It kept requiring installation of something called Garmin express off of Garmin's website, and that installation didn't work with my wife's iPhone 7. So we tried for two weeks but a lost cause. The Garmin worked fine in our house but not when plugged into the car! And our car is a 2014 model so not old.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Hello, I’m sorry to hear that the device isn’t working. We want to make sure we get your device working as quickly as possible. Please contact Garmin Product Support for assistance. Our contact information, including telephone number and hours of operation, can be found on at: https://support.garmin.com/en-US/ Thanks, James Garmin

  • Rated 3 out of 5 stars

    Decent GPS but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't realize this one was missing Canada maps so had to return it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not as good as previous Garmin GPS's I have purcha

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very familiar with Garmin GPS's and this one is not user friendly.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It was ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work went I most needed because could not found signal

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      I’m sorry to hear about the satellite acquisition issues you’re experiencing. Please confirm that the device is using the most current version of software using the Garmin Express program. If you haven't installed Garmin Express please download it from the following link:  www.garmin.com/express

      Also, here is a link with great information about what to do if the GPS isn’t acquiring satellites:
      http://bit.ly/2oWxEuC

      Thanks, James Garmin

  • Rated 3 out of 5 stars

    Ok gps

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't always find a signal fast. A bit overpriced.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not as good a previous model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Changes in mounting points don't work with old bracket.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing overly exciting, but it gets the job done.

    I would recommend this to a friend