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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2580 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers often highlight the large screen size, ease of use, and accurate GPS navigation as significant advantages. Many appreciate the inclusion of live traffic updates and free map updates. However, some users mention challenges with the voice command function and report that the battery life could be improved. Navigation inconsistencies were also noted by a few customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 122 Showing 2,421-2,440 of 2,580 reviews
  • Rated 5 out of 5 stars

    Trustworthy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always trust Garmin and it has never let me down.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    REVIEW OF GARMIN SMART DRIVE 65

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A GOOD DEVICE OVERALL, BUT IT DOES OCCASIONALLY GIVE DIRECTIONS INVOLVING A LONGER ROUTE INSTEAD OF THE SHORTEST AND THE DRIVER NEEDS TO IGNORE THE DEVICE AND TAKE WHAT HE KNOWS TO BE THE SHORTER ROUTE, THE DEVICE WILL THEN RE PROGRAM ITSELF. THE DEVICE ALSO DOES NOT GIVE ADEQUATE FOREWARNING OF TRAFFIC JAMS UP AHEAD.

    I would recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Map issues can easily be resolved by the updating to the latest mapping and software. This model includes Built-in Wi-Fi® for easy map and software updates. Garmin

  • Rated 5 out of 5 stars

    BEST!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't ask for more than what you receive with this Garmin!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hey Garmin

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice unit. The voice activation works very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent gps. Drive smart 65

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the easy programming and the great on road instructions . Have used many others and this is THE BEST

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good..............................................

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good.........................................................................

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very Disappointed !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always considered Garmin to be the best in GPS but this unit cannot find addresses in 30 year old metro neighborhoods ! Can't even find my home address established in 1949 in metro city ! Spoken voice input is a joke ! Google Maps on my phone finds addresses every time ! Will be returning for refund ! Waste of time and money !

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for providing feedback. I’m sorry to hear that you are not satisfied with the device. Garmin Product Support is happy to offer troubleshooting or answer any questions you may have about the process of searching for addresses. Our contact information can be found on our Support page: http://www.garmin.com/support Garmin

  • Rated 2 out of 5 stars

    Looks nice works terribly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First thing I do is upload all current maps. Drove Austin to desdin fl. That stupid thing couldn’t keep itself from being lost.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Navigation devices create routes by estimating the fastest and most direct way to reach a destination by using major roadways. There may be times when you find that your device takes you out of the way or creates a route that seems wrong to you. This Garmin FAQ will help:  https://bit.ly/2khND6Q Garmin

  • Rated 5 out of 5 stars

    GREAT GPS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT IS A GREAT GPS. Very easy to use. Very dependable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    .good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Muy buen GPS.......................................

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We took this product on a 2200 mile trip. Voice activation did not respond properly. It got us lost twice. It tried to route us through flooded streets. Most of the time it did not pick up on road construction and their reduced speeds. We were very disappointed in its performance and returned the product. Our phone Waze out performed the Garmin emencely. We will never purchase another Garmin product.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      While the GPS is ready to use out of the box, we would suggest checking for any map and software updates that may have been made available while the device was in transit and on the retailer’s shelf. This model includes Built-in Wi-Fi® for easy map and software updates. This Garmin YouTube video walks through the entire process:  https://www.youtube.com/watch?v=Wk7VytUipe8&en-us Garmin

  • Rated 5 out of 5 stars

    Quality Garmen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the garmen for christmas. It is very useful.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unhappy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn’t know, it’s been hooked up to the computer for OVER 2 weeks downloading updates for maps. I THOUGHT I bought something I could plug into the lighter and go; according to the salesman!!!

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      This model includes Built-in Wi-Fi® for easy map and software updates. It can also be connected to a computer and updated with Garmin Express if desired. If you need additional assistance, Garmin Product Support is happy to help. Our contact information and hours of operation, can be found on at: https://support.garmin.com/en-US/ Garmin

  • Rated 5 out of 5 stars

    On the road again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to load and more info than previous units

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don't buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not dependable and difficult to operate. Shuts off while driving and difficult to turn back on.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    On the road again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had get this when i was in Kentucky. It work great i live in nj

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Same issues

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad speakers and voice commands dont work. 3rd one in 5 years.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless GPS

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useless GPS, was not working a lot of times showing “no satellite reception “ leaving me lost, the only reason I have not returned this second one that is doing exactly like the first is that I am out of the country and will do that any time I come back.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for providing feedback. I’m sorry to hear that you are not satisfied with the device. Garmin Product Support is happy to offer troubleshooting or answer any questions you may have. Our contact information can be found on our Support page: http://www.garmin.com/support Garmin

  • Rated 4 out of 5 stars

    Like it

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will rather use phone but at least with this my phone will never die

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    GPS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device was missing the base to hold the GPS screen in place on the dashboard. I returned it and the clerk advised me to purchase the Garmen GPS at Amazon.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      All Garmin portable navigators in this line should come with a mount. Should this happen when buying from a retailer, said retailer will replace or exchange within their return period. Garmin