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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2580 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers often highlight the large screen size, ease of use, and accurate GPS navigation as significant advantages. Many appreciate the inclusion of live traffic updates and free map updates. However, some users mention challenges with the voice command function and report that the battery life could be improved. Navigation inconsistencies were also noted by a few customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 2,580 reviews
  • Cons mentioned:
    Voice command

    Rated 3 out of 5 stars

    Unable to update software

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item worked flawlessly on a trip taken, but in a few weeks it needed its software updated to correct voice command and street maps. Garmin Express was downloaded to our PC but it would never recognize our device. Garmin did not have a solid answer after many attempts with their support staff on why my issue continued. For those who can update it is a tremendous piece of equipment.

    I would recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      This model also includes Built-in Wi-Fi® for easy map and software updates. This Garmin YouTube video walks through the entire process:  https://www.youtube.com/watch?v=Wk7VytUipe8&en-us Garmin

  • Pros mentioned:
    Traffic

    Rated 4 out of 5 stars

    Honest Opinion

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garmin GPS is okay. Taking time to learn how to utilize all of the features

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for around town and road trips

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Directions are clear and easy to follow. The unit notifies you of turns in plenty of time so you can change lanes. Lots of voices to choose from. Easy to change settings and preferences.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    travel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    updated data easy to use compact to keep in storage compartment in car graphics

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Could be great... but....

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this unit and used it to navigate a nearly 2,000 mile round trip, so I definitely got to give it a good test. The features are great, it's easy to use and the "Up Ahead" feature is very useful. We were pulling a camper so we had it set to show truck stops, rest stations, and historic locations. The down side and the reason I gave it a three is that the routing is not too good once you're off of the highway. Many POI addresses are incorrect. The unit tried many times to turn me down dirt roads, driveways and just plain wrong roads. Once or twice can be a fluke, but at least once every time I've used it, there was a routing issue. If you followed this thing blind, it would get you in a lot of trouble. I will keep it because of its usefulness on a long highway road trip, but I do not find it useful unless I already have a pretty good idea where I am going. I also own a GPSMAP 64 with City Navigator which routes better than this unit which I find odd.

    I would recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for providing this feedback. We are happy to help address any routing inquiries. Its possible with some troubleshooting we can optimize the routing on the DriveSmart 65. Please start by visiting the Garmin Support Center Page here, support.garmin.com/en-US/?productID=612620&tab=topics. We want to make sure the mapping is current on the device to start with. Garmin

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Awesome GPS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is great I love it I am so glad I purchased it I will recommend anyone to get it it is very helpful. The screen size it’s nice you can see without straining your eyes

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Love it.in

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very easy to see. Especially for us seniors. We love being able to tell it where we want to go instead of typing it. Had it installed by Geek Squad and have not had any issues since.. Great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I chose this instead of Tom Tom (my last 3). Super easy to program in different ways, easy to use and correct. Thank you to the great sales associate that was helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GPS Purchase Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I entered Best Buy with the expectation of purchasing a navigation system. As I approached the location I observed how clean the location was, and how friendly all the employees were. I was greeted by an employee, who shortly after, assisted me in finding a navigation system that worked best for me. I recommend this location, and I will definitely be returning for future electronic purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent GPS

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it especially the feature to send addresses from my iPhone. For longer trips use as a replacement for my cars GPS. Great to be able to update maps. Size is wonderful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great update for my Garmin Nuvi 1490

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this device for our (my) '95 Neon Sport Coupe that I purchased new. I wanted a bigger screen, the newest features and it's compatibility with the use of a backup camera which I also purchased. I especially like the higher resolution screen & its' "Ok Garmin" voice control. Along with the BC30 cam I bought the 12V DC adapter to have the "65" hard wired to the car's ignition wiring allowing the Neon's one and only DC plug to be free for other uses. The Geek Squad installed both accessories. The navigation is top notch as can be expected. Very happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Gps

    Rated 5 out of 5 stars

    Helpful gps

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second one we have purchased. Husband prefers German over the vehicle gps.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Best view of any Garmin!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After initial setup, a great GPS! Love the “what services are ahead” feature; big screen, bright sky no concern, screen very clear; live traffic is quick. This is my 3rd Garmin, love this product!

    I would recommend this to a friend
  • Pros mentioned:
    Gps

    Rated 5 out of 5 stars

    Use it 100% of the time

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garmin GPS is the best . Use it in my truck 24 seven.

    I would recommend this to a friend
  • Pros mentioned:
    Accuracy

    Rated 5 out of 5 stars

    I'd buy another

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After updating it, I love it. Works great, pretty accurate, not perfect but it will get you where you want to go. Display is nice big, the touch screen works real nice

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Lots of useful features!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apart from having a bigger screen it has a lot of different optiona that are very useful during your trip. Who know maybe you can learn a thing or two from the pla es you visit.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    GPS Updated

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife wanted a new GPS. Old one was a Garmin. New one is a Garmin but what a difference! The screen is bigger. The maps are more appealing to the eye. She is very satisfied with this purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Gps, Screen size
    Cons mentioned:
    Voice command

    Rated 1 out of 5 stars

    Good when it worked

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gps worked well for about 7 months, then while navigating the screen went black. The unit will no longer power on, deserving of a zero star rating due unit failure. The display is big which’s allows direction to be observed without taking eyes off the road. The voice recognition software for the hey Garmin feature needs work but I would have rated this device highly for anyone who doesn’t have built gps.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Connect the device to a power source with the vehicle power cable or an AC adapter. Press and hold the power button for 20 seconds. Once the device powers on I would suggest fully charging the battery. Garmin

  • Pros mentioned:
    Gps

    Rated 5 out of 5 stars

    GPS

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this for myself, it works very good.. the gps very smart, it help a lot when you drive.. this gps is perfect for very one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, this Garmin is perfect. I needed something with a large screen since my new vehicle did not come with one built in. It is easy for me to use and see. Also, it has helped me out numerous times (I have only owned for about a month). Not sure if it said it in the description, if so, I missed it, but it comes with the window mount so no need to buy one. Regarding price, I am not sure if it is considered expensive, but I bought it on sale and was able to use my rewards so it was a great price.

    I would recommend this to a friend