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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2581 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers often highlight the large screen size, ease of use, and accurate GPS navigation as significant advantages. Many appreciate the inclusion of live traffic updates and free map updates. However, some users mention challenges with the voice command function and report that the battery life could be improved. Navigation inconsistencies were also noted by a few customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 2,581 reviews
  • Pros mentioned:
    Traffic

    Rated 5 out of 5 stars

    Kathryn

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great GPS, Idenifes traffic problems then gives you options. Easy to see screen. Typical Garmin quality.

    I would recommend this to a friend
  • Pros mentioned:
    Gps

    Rated 5 out of 5 stars

    GPS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great happy with the product, have always had a Garmin product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great….. we were looking for something that showed all the street names real time while driving. New to the area and it met the challenge. In store customer assistance lacked greatly. My wife ask a female associate for help with the GPS’s, she said she’d be right there. After 10 minutes, I had to go find her talking with another associate.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, nice big screen. Highly recommend this nav.

    I would recommend this to a friend
  • Pros mentioned:
    Accuracy

    Rated 4 out of 5 stars

    overall a solid GPS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Generally seems to work quickly and accurately, but details on back roads could be better

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great GPS

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User friendly and voice controlled with big screen.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Could be great... but....

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this unit and used it to navigate a nearly 2,000 mile round trip, so I definitely got to give it a good test. The features are great, it's easy to use and the "Up Ahead" feature is very useful. We were pulling a camper so we had it set to show truck stops, rest stations, and historic locations. The down side and the reason I gave it a three is that the routing is not too good once you're off of the highway. Many POI addresses are incorrect. The unit tried many times to turn me down dirt roads, driveways and just plain wrong roads. Once or twice can be a fluke, but at least once every time I've used it, there was a routing issue. If you followed this thing blind, it would get you in a lot of trouble. I will keep it because of its usefulness on a long highway road trip, but I do not find it useful unless I already have a pretty good idea where I am going. I also own a GPSMAP 64 with City Navigator which routes better than this unit which I find odd.

    I would recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for providing this feedback. We are happy to help address any routing inquiries. Its possible with some troubleshooting we can optimize the routing on the DriveSmart 65. Please start by visiting the Garmin Support Center Page here, support.garmin.com/en-US/?productID=612620&tab=topics. We want to make sure the mapping is current on the device to start with. Garmin

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Best view of any Garmin!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After initial setup, a great GPS! Love the “what services are ahead” feature; big screen, bright sky no concern, screen very clear; live traffic is quick. This is my 3rd Garmin, love this product!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Big GPS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the large size, i have always liked the Garmin products

    I would recommend this to a friend
  • Pros mentioned:
    Traffic

    Rated 4 out of 5 stars

    Honest Opinion

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garmin GPS is okay. Taking time to learn how to utilize all of the features

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Garmin

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we love our Garmin very easy to set up, putting new locations in.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Lots of useful features!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apart from having a bigger screen it has a lot of different optiona that are very useful during your trip. Who know maybe you can learn a thing or two from the pla es you visit.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    GPS Updated

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife wanted a new GPS. Old one was a Garmin. New one is a Garmin but what a difference! The screen is bigger. The maps are more appealing to the eye. She is very satisfied with this purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    travel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    updated data easy to use compact to keep in storage compartment in car graphics

    I would recommend this to a friend
  • Pros mentioned:
    Accuracy

    Rated 5 out of 5 stars

    I'd buy another

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After updating it, I love it. Works great, pretty accurate, not perfect but it will get you where you want to go. Display is nice big, the touch screen works real nice

    I would recommend this to a friend
  • Pros mentioned:
    Gps, Screen size
    Cons mentioned:
    Voice command

    Rated 1 out of 5 stars

    Good when it worked

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gps worked well for about 7 months, then while navigating the screen went black. The unit will no longer power on, deserving of a zero star rating due unit failure. The display is big which’s allows direction to be observed without taking eyes off the road. The voice recognition software for the hey Garmin feature needs work but I would have rated this device highly for anyone who doesn’t have built gps.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Connect the device to a power source with the vehicle power cable or an AC adapter. Press and hold the power button for 20 seconds. Once the device powers on I would suggest fully charging the battery. Garmin

  • Rated 5 out of 5 stars

    GPS Purchase Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I entered Best Buy with the expectation of purchasing a navigation system. As I approached the location I observed how clean the location was, and how friendly all the employees were. I was greeted by an employee, who shortly after, assisted me in finding a navigation system that worked best for me. I recommend this location, and I will definitely be returning for future electronic purchases.

    I would recommend this to a friend
  • Pros mentioned:
    Gps

    Rated 5 out of 5 stars

    GPS

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this for myself, it works very good.. the gps very smart, it help a lot when you drive.. this gps is perfect for very one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, this Garmin is perfect. I needed something with a large screen since my new vehicle did not come with one built in. It is easy for me to use and see. Also, it has helped me out numerous times (I have only owned for about a month). Not sure if it said it in the description, if so, I missed it, but it comes with the window mount so no need to buy one. Regarding price, I am not sure if it is considered expensive, but I bought it on sale and was able to use my rewards so it was a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Gps

    Rated 5 out of 5 stars

    Helpful gps

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second one we have purchased. Husband prefers German over the vehicle gps.

    I would recommend this to a friend
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