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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2581 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers often highlight the large screen size, ease of use, and accurate GPS navigation as significant advantages. Many appreciate the inclusion of live traffic updates and free map updates. However, some users mention challenges with the voice command function and report that the battery life could be improved. Navigation inconsistencies were also noted by a few customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 2,581 reviews
  • Rated 5 out of 5 stars

    Good product......very poor installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Garmin Drive Smart 65 is a good product with, a sharp and clear picture. Was supposed to be an in-dash installation. Was installed with suction cups that do not stick well to the outside of the dash. In-dash, brackets are sold at Best Buy but apparently the store does not stock them.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works well once you update it .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had to buy a SD card before I could update it correctly , once that was done its pretty easy to use I would recommend it . the Ok Garmin feature is nice .

    I would recommend this to a friend
  • Pros mentioned:
    Gps

    Rated 5 out of 5 stars

    very easy to see...I love the texts on the screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced and older version of a smaller Garmin...This is a great upgrade in so many ways....The app on my phone connecting to is is my favorite part

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Garmin is the best GPS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my husband for Christmas. Easy to update through my computer. It works great. I would recommend this GPS.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Excellent Features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this GPS! It has a large screen that makes every detail easy to see. The red light and speed cameras is accurate and helpful. The navigation is on point.

    I would recommend this to a friend
  • Pros mentioned:
    Gps, Traffic

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this because my old GPS couldn't be updated anymore. This was great and had no trouble with the directions, It showed everything including the traffic and even gave deer warnings. Loved how it gave milage to the next towns so you could see how you were progressing.

    I would recommend this to a friend
  • Pros mentioned:
    Gps

    Rated 5 out of 5 stars

    Love my Gramin GPS!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used my Garmin GPS and was very pleased with it. I love the service that I received @ Best Buy when looking for a new GPS. Thank you for all your help.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Traffic

    Rated 5 out of 5 stars

    This is a great GPS device much better than using

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great GPS device much better than using your phone has a large screen many features such as voice recognition, saved place and traffic updates. The traffic feature works quite well, I always felt the cell phone GPS didn’t really understand New York traffic but this does.

    I would recommend this to a friend
  • Pros mentioned:
    Gps

    Rated 4 out of 5 stars

    Don’t call tec help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GPS worked great on the way down to Florida but then I tried to upgrade of the maps which deleted all information so I called the tech and all he did is try and sell me more upgrades not even fixing the problem .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Garmin GPS...

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A gift for my wife. Easy to install and use. Accurate and reliable maps. Very dependable product.

    I would recommend this to a friend
  • Pros mentioned:
    Gps

    Rated 3 out of 5 stars

    The frustration is real

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The navigational part works great. As far as I know, I don't have much of an accent but this darn thing can never understand where I am asking to go! It is so frustrating that I end up pulling over to use it and I scream at the darn thing! For this reason, I absolutely hate the product. BUT, I needed something with Bluetooth for my phone to go through in my older model truck. Works well for that but the volume doesn't go up very high but the quality of sounds was much more clear than the other devices I have tried.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great size for easy reading

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many years ago I tried a garmin and it missed three of my major exits. Since then I always owned a TomTom. I went in for a TomTom but the color is now very muted which is confusing to me. I tried a garmin. It always takes time to learn something new. I had great guidance at Best Buy. From there I had great guidance from garmin support. The size is great for my changing vision. I love being able to delete one or all of the addresses. On TomTom it’s all or nothing. I do miss having one step adjustments on the screen such as volume. It takes two steps which I feel takes too much focus from driving. Take a break and adjust it if you wind up in a roaring rain. All in all I’m extremely happy with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Garmin is the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had my new unit for a few weeks now and it works great , I especially love the construction notifications they are a godsend. My only complaint is the fact that my unit doesn’t come with a screen lock option because every time I touch it some other screen pops up and it gets kind of annoying.

    I would recommend this to a friend
  • Pros mentioned:
    Gps

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful GPS. Voice command works well. Easy to see, but is a bit big in the window. Best to place it where it won't obscure your view.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Would recommend.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied. Easy to use. Nice size screen. Would

    I would recommend this to a friend
  • Pros mentioned:
    Gps

    Rated 5 out of 5 stars

    Voice Command

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i really enjoy the voice command to get the address input into the program. Plus Bluetooth calls. It is a real improvment.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Helping

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We loved it's very easy to use and super easy to get the right direction.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! We purchased to replace our old one. Works great

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Bought for my elderly Mother-in-law. She has mastered it in no time!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 3 out of 5 stars

    Not 100% reliable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size, easy to see. I'm okay with the ring when driving over the speed limit, hubby don't like it. It has sent us on a wild goose chase a couple times already. Weird for brand new. Did not end up where we wanted to go. Happened only 2 or 3 times. Also asked for no toll roads and still took us to tolls. That was very disappointing. Kind of regret buying it, but needed one asap, so keeping it.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you, we appreciate your feedback. The GPS is designed to create routes by estimating the fastest and most direct way to reach a destination using major roadways. There are several navigation settings on your device that can affect the way it calculates routes.
      To check Navigation settings: on the GPS select Settings, then select Navigation and check the following:
      • Calculation Mode – Garmin recommends keeping this set to Faster Time
      • Avoidances – place a checkmark next to items you want to avoid
      Out-of-date maps or software can also cause your device to route inappropriately. This model includes built-in Wi-Fi for easy map and software updates without a computer. Garmin