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Customer reviews

Rating 4.5 out of 5 stars with 498 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the DriveSmart 66 GPS, particularly its ease of use, GPS functionality, overall performance, and screen size. Many appreciate the map updates, voice command feature, and accuracy. However, some customers have expressed concerns about the battery life, connectivity, and volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 498 reviews
  • Rated 3 out of 5 stars

    Garmin

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No real instructions with it just had to figure it out on my own

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Outdated maps

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this for my job and i am disappointed even with the updates the maps are outdated many times it does not have new streets that have been there foe more than a year I cannot rely on this

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      We've provided an Error Report Form on our website, which allows you to submit any findings regarding missing or incomplete locations or streets in the mapping.

      Take a look at the following article for more information.
      https://bit.ly/3Q0SDro Garmin

  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Light weight built cheep

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume is low and unit gets hot to the touch. Not liking unit its built light. Feel like unit would break if it from holder.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Route Shaping with Garmin

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used the Garmin Drive Smart 66 to drive 900 miles from SC to WI. I was able to use the route shaping function to create a custom route and it worked well taking me exactly the way that I wanted to go. The screen resolution is very good as well. I used the speech option to add gas stops when needed with ease and without losing my primary route.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    GPS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok just has to be plugged in at all times Traffic is accurate.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Very Disappointing.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The build quality is not as good as the Garmin - DriveLuxe 50LMTHD 5". Also I noticed that it will auto shut off even though still being powered, WHY?? I use this for work and sometimes need to be stationary BUT need it for it's Bluetooth connection to my phone. I've gone through all the settings without any luck.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      You are correct in that we no longer offer a device with a alloy case such as the older DriveLuxe devices. If you would like for us to help with any features on the current models please visit us at https://support.garmin.com/en-US/. Garmin

  • Rated 3 out of 5 stars

    Architect driving to Florida

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No one in the store knew anything about the GARMIN products.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage product wish I would’ve returned it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly this device often gives poor routing and suggests businesses that are closed and there’s no way to remove these businesses

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wasted purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete waste. Thought i bought a truck device. Tried to return it. Return was declined. I was forced to purchase thr right device somewhere else. I will not shop here no more.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not accurate enough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to have garmin navigators in the past but never had one the was significantly inaccurate. i updated the unit right out of the box but got me lost in maui hawaii

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      We'd like to better understand your experience. Please email our support team at product.support@garmin.com. Garmin

  • Rated 2 out of 5 stars

    Won’t recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not at par with the quality we’ve come to expect from Garmin. During navigation it went off on a loop on its own and would not stop adjusting the position.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Freezes

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps freezing up while trying to get to my destination

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Sorry to hear you're experiencing this. We're happy to assist in resolving this. Please start by visiting our Support Center page article here, https://bit.ly/3RjBW8Z Garmin

  • Rated 1 out of 5 stars

    Returned

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my mom, but had to return because she couldn't figure out how to use it correctly during a trip.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Total garbage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total garbage not even one month and it stopped working. It doesn't turn on at all. Bought on 3-05-2022 and Died after two uses on 4-01-2022.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      This device includes a 12-month manufacturer’s warranty. Garmin Product support is happy to get the issue resolved. Our contact information and hours of operation, can be found at: garmin.com/support Garmin

  • Rated 2 out of 5 stars

    Basic

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was pretty mid not gonna lie I don’t know if I’d use it again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    GPS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Defective request an replacement ggggggggggggggggg

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garmin

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have gone through 3 of these in the last 3 months. After about a month they just stop working.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      While the GPS is ready to use out of the box, we suggest checking for map and software updates that were released while the device was in transit and on the retailer’s shelf. This model includes Built-in Wi-Fi® for easy map and software updates. Additional help can be found on the Garmin Support Center. Garmin

  • Rated 2 out of 5 stars

    GPS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to synch with car, could not use. Do not buy this item

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DS 66

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems like Garmin used to mean quality. After less than two months, this GPS would not even turn on.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your feedback. When a device does not power on, or if the screen has become frozen and will not power off, a soft reset can help by forcing the device to reboot. This Garmin article provides soft reset instructions along with common reasons why a device might not turn on: https://bit.ly/3EoR0gK Garmin

  • Rated 1 out of 5 stars

    Retired

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it because the Bluetooth was not working. And the sales person told me exactly how to do it and I couldn’t get it to come on.

    No, I would not recommend this to a friend