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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1342 reviews

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Rating by feature

  • Ease of Use

    Rating 4.4 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are satisfied with the nüvi 65LM's large screen size and ease of use, finding the GPS accurate and map updates valuable. Positive feedback also highlights the clear voice guidance and good graphics. However, some users expressed concerns about the battery life and the lack of included instructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 1,342 reviews
  • Rated 4 out of 5 stars

    Convenient and nice to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's convenient when my phone gps is not an option.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    ok product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GPS is up to date but still doesn't show old streets

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      I will be happy to assist and apologize about the inconvenience.

      When you encounter missing or incorrect data, the best way to ensure it gets corrected in future map updates is to report the error via our map error report form here:  https://my.garmin.com/mapErrors/report.faces

      To confirm your maps are up-to-date to the latest 2016.10 version you may touch Settings, Map & vehicle then myMaps.

      If additional assistance is required our Customer Service team may be reached at http://www.garmin.com/support

      <MC> Garmin

  • Rated 3 out of 5 stars

    ok product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    maps are not current ..salesman said it was ready to go.we were on vacation out west and half of the places were no longer there..didn't like the touchscreen ..had to really tap hard to get it to work

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    it is hard to really know what to do.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There should be a booklet with the product - so that you can read it in the car as you travel and need help. Some people do not understand all the computer terms and just need to read it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for highway bad for off road

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome highway and road navigation but once u get off the main roads it is not good at all

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nothing like advertized

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not at all pleased don't work right should have bought a Magellan if it was avaliable. I would g not recommend it at all sorry that I bought this item will not buy a

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Gps size good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish my gps gave me a little more warning when a turn is coming up. Also I'm not sure how to update my gps. When I plug it in my computer nothing happens

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      To update your Garmin GPS to the latest mapping and software, simply download and install the Garmin Express program at: http://www.garmin.com/express Garmin

  • Rated 3 out of 5 stars

    Ok GPS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as efficient and as easy as the 5.0. Only got it because my husband's 4.0 screen cracked, gave him my 5.0. Don't like it as much as the 5.0

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Clear display

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It let me drive in the wrong direction and will be silent for too long before trying to take me back. It does not speak or repeat enough. So I will sometimes be a block to far , before she talks. Had me driving in circles when she lost the signal and the end was that I never found the address and had to go home.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      I apologize for the problems you've experienced with this nuvi. To see if we can't get these problems corrected, you will want to make sure that you are up-to-date with the most current system software and mapping. Garmin Express can be installed at http://www.garmin.com/express and this program will update your device.

      If you the issues persist, our product support team can be reached at http://www.garmin.com/us/support/ to either help you further.

      -NM Garmin

  • Rated 3 out of 5 stars

    Mediocre GPS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is useful for the most part. There were a few times that it gave us the wrong directions or not the best route to our destination.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice starter device.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing this Garmin I noticed that it lacked enough apps to be an effective mapping device. I wouldn't buy this item again.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not for beginners.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came without instructions; still struggling to learn all the services it can provide.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working correctly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First few usages it was helpful. Lately it seems out of whack.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    good screen and display

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well but I wish it had an interstate setting

    I would recommend this to a friend
  • Cons mentioned:
    Instructions

    Rated 1 out of 5 stars

    DO NOT BUY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am shocked to have this very poor Garmin GPS. The instructions are incorrect and the right and left are backwards. This is going back for a refund.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Garmin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried using this for my trip to North Carolina and it didn't like the state of Illinois or pick it up on the Garmin so I ended up using the GPS/maps on my cell phone instead.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    it worked for about 3 weeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    stopped working after 3 weeks taking it back to Best Buy today

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    poor computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased an asus pc and took it home and it didn't turn on so I drove 25 miles back to the store and exchanged it and that one doesn't work either plus I waited more than 20 minutes to speak to someone when I called the store

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Combination of Features

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned two previous Garmin GPS units that are still working after 10 years. One has lifetime map updates and the other does not. The one without also is a 3.5" screen size, so I was looking for an upgrade. The 6" screen on the 65LM is great. It is much easier to read than the 5" screen and has some new features that increase convenience. That annoying "RECALCULATING" message is finally gone. It just presents the next alternate route when you don't follow instructions. I have used it a few times already and have no complaints. It does have a large screen that blocks part of your view if you mount it on the windshield. A dash mount would eliminate that concern. I have never experienced any quality or performance issues with Garmin GPS units.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    its not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its not great and my model having issue.I reached to bestbuy but the store did not take return even though I purchased through bestbuy card.

    No, I would not recommend this to a friend